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Levshlomo

New Release 4 Installation Fail

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I installed the latest windows 10 64Bit Build 1909 (November update) On a fresh install.

After completion I tried to install Malwarebytes version 4. the installation failed with an error.

I go back to version 3.8.3 this one complete but fail to start with an error missing entry point in a Microsoft  DLL. and application aborted. 

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Hello @Levshlomo and :welcome:

Please allow Malwarebytes staffers/devs to analyze the system's logs by following the 10 steps in post #2's (above) hidden contents just beneath technical issues.

Thank you.

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Hello mean while I downloaded the tool and use it. and opened by the end of the process a formal ticket so the logs are there already.

After that I tried to install the new version on another computer which runs Windows 10 64Bit Build 1903 (without the November release) on it I already have version 3.8.3 installed.

I did not removed the old version. But try to install on it the version 4. But it failed with the same Error during installation.

the ticket number is: 2762980

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2 hours ago, Levshlomo said:

and opened by the end of the process a formal ticket so the logs are there already.

The help desk (support) is separate from the forum here.

2 hours ago, Levshlomo said:

the ticket number is: 2762980

Uninstall and reinstall using the Malwarebytes Support Tool
https://support.malwarebytes.com/docs/DOC-2674

Let me know if that clears up the issue or not. If not since you created a ticket just wait on the email help.

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