Excel 2016 being blocked after MBAE 1.13.2.125 update

[CRNNTG]

I am getting reports from several users that MBAE is blocking there Excel files from opening after the MBAE 1.13.2.125 update last night. Any one else seeing this? Any way to verify it is a real issue or false positive?

Any help would be appreciated.

 

Thanks,

Chris R

[sganesan]

Hi @CRNNTG

Can you provide us the logs for further investigation by following these steps? Kindly include the logs below.

 

[CRNNTG]

Suchita,

Thanks for the quick response.

I have attached the compressed log files from one of the machines.

The users are opening an Excel file that they have been working on for some time and it is giving them the MBAE Block notification.

All users are Windows 10 Pro 1803, Office 2016 Standard OVL.

 

mbae-protector.zip

[CRNNTG]

Suchita,

     Another item I am noticing in the logs is that the clients seem to have updated to 1.13.2.117 then it shows errors with MS Office apps. In the same time frame the client updated to 1.13.2.125.

    There are quit a few threads on errors with 1.13.2.117 in the forum.

     Additionally, we have closed all office apps and re-opened and it the error appears to have stopped.

 

Thanks,

Chris R

[sganesan]

Hi Chris,

Thanks for posting the logs. Does this block occur after you updated the machines to the latest version 1.13.2.125 and re-open MS Office Apps?

1.13.2.125 is the latest release. 

 

[sganesan]

Hi Chris,

We are looking further into this issue. Let me know if you face further issues. Kindly update your machines to the latest version 1.13.2.125 and restart MS Office Applications.

Thanks again for your prompt responses. 

[CRNNTG]

Suchita,

    We have verified all systems are up to 1.13.2.125 and restarted all MS Office apps and it appears to be working properly now.

    I would appear that the update to 117 was the issue. 125 corrects the issue.

 

Thank you,

Chris R

[sganesan]

Hi Chris, 

Thanks for letting us know that the new update to 125 fixed the issue. Let us know if you run into any further issues.

Thanks