Jump to content
Money2765

Website blocked due to trojan coming from the same location each time

Recommended Posts

Hi, my laptop ran into a problem earlier today where it turned off by itself and was not turning back on for a couple of minutes. When I finally turned it back on I clicked the start menu and pressed the power button and it displayed that "there are no power options available". I also noticed that I could not access task manager and a error would pop up saying "task manager has been disabled by your administrator". I watched some youtube videos and fixed the power options problem but I had to download malwarebytes to fix the task manager problem. I ran a scan and it quarantined PUM.Optional.DisableTaskMgr.

Now my problem is that when I visit most sites I keep getting a notification that a website was blocked due to trojan. The event is RTP Detection, event details is Trojan, action is blocked website, and location is 5.2.79.140 (See attached images). This occurred over 15 times in the past hour and I do not know how to solve it.

I wrote the first paragraph because I am not sure if it had any relation or impact to the problem I am having now.

Malwarebytes1.JPG

Malwarebytes2.JPG

Malwarebytes3.JPG

Share this post


Link to post
Share on other sites

Also with each event everything remains the same except the Port number. It is different on every event.

Share this post


Link to post
Share on other sites

Hello @Money2765

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

Share this post


Link to post
Share on other sites

ATTENTION: System Restore is disabled (Total:117.94 GB) (Free:37.2 GB) (32%)

Please enable System Restore and create a new Recovery Point

I'm reading your logs now.

 

Share this post


Link to post
Share on other sites


Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

 

Once you have run the fix and rebooted, please follow the directions from the following topic and let me know if the issue still remains or not.

 

Thanks

Ron

 

Share this post


Link to post
Share on other sites

I have tried what was said in the topic and the problem still occurs. It says in the topic I can add the detected file/threat to Malwarebytes exclusion list, so it would not get detected anymore but I am not sure if it is harmful to my laptop because it is detected as a trojan. Any recommendations?

Share this post


Link to post
Share on other sites

That's good news then. Finding, detecting a bad, bogus DNS server can be difficult to track down as you don't see it too often and thus look for malware that may be redirecting.

The fix log looks good. I was able to correct some issues including fixing some core operating system files.

"Windows Resource Protection found corrupt files and successfully repaired them."

How is the computer running now?

Are there still any issues?

 

Share this post


Link to post
Share on other sites

Thanks for the update. I will go ahead then and leave you some information to help you protect your privacy and data more going forward and close your topic now.

 

If you're not backing up your data and you're still using Google Chrome then you're just not serious about Privacy, Safety, and protecting your data. Malwarebytes is a fantastic program but you still need to back up your data and you still need to block scripts and Ads in your browser. 
If you're still using Google Chrome I would highly suggest you consider using Firefox instead. For more advanced users you might consider installing NoScript as well (it does have a higher learning curve though)

Help Secure your browsers
 
You may be interested in using our new Malwarebytes Browser Guard to help protect your browser from items that uBlock or others don't target.

Please install uBlock Origin for your browsers to better protect your system.

FireFox, ChromeOpera , SafariMicrosoft Edge
AdBlock Plus for Internet Explorer

How to use uBlock Origin to protect your online privacy and security | uBlock Origin tutorial 2018
This video tutorial above explains how to use uBlock Origin in advanced user mode and all the advanced settings to protect your online privacy and help prevent unwanted sites from changing your browser settings

Delete Cookies Automatically

Cookie AutoDelete plugin
Chrome  | Firefox 

Browser push notifications: a feature asking to be abused
HTTPS Everywhere
NOTHING TO HIDE documentary

Review your email and Office choices

Quit Gmail for free encrypted email - Tutanota
Why ProtonMail Is More Secure Than Gmail
LibreOffice - Free and open source office suite

Use Password Management software

Bitwarden
KeePass Password Safe

Make sure you use a strong master password
Then set the key transformation settings (the link below helps provide information on how to choose good settings)
https://pthree.org/2016/06/29/further-investigation-into-scrypt-and-argon2-password-hashing
KeePass Password Manager: Full Detailed Setup (good YouTube video on setup and using Keepass but choose the Argon2 method for Key transformation)

Encrypted Instant Messenger and Voice Calls

Riot
Signal
Wire
Wickr Me

Follow-up Reading

Everything you need to know about cybercrime
10 easy ways to prevent malware infection 
Keep your data backed up

Thank you for choosing Malwarebytes as your preferred security protection software and tell your friends and family too. We're here to help.


Ron

 

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.