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CheriB

Friend allowed a scammer into her computer can’t get it clean

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I have run virus scans, rkill, hit man pro, and malware bytes. Initial scans showed a trojan. Now I’m getting pups over 200 each scan. I’ve run everything in safe made and still no luck. Please help.

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Lets find out where it's coming from.

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file:
In the Reply section in the bottom of the topic Select Click the Choose a File.
Navigate to the location of the File.
Click the file. It will appear in section.
Click the Saving button.

Please post the logs for my review.

Wait for further instructions
====

p.s.

Let me know if the computer is synced with other devices.

 

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Thank you for your help. It is very much appreciated.  I am sorry I was not able to post it sooner, I have been traveling. As far as other devices being synced.  Is there a way I can check? She has an android phone and an android tablet as well.

Addition.txt FRST.txt

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Hi,

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

Chrome is listed as the Default browser. Check this out.

If the problem persists and Chrome is Synced with other Devices check this out.

https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/

Execute the suggested fix if necessariy.

Restart the computer normally.
===========

--RogueKiller--

  • Download & SAVE to your Desktop Download RogueKiller
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or above, right-click the program file and select "Run as Administrator"
  • Accept the user agreements.
  • Execute the scan and wait until it has finished.
  • If a Windows opens to explain what [PUM's] are, read about it.
  • Click the RoguKiller icon on your taksbar to return to the report.
  • Click open the Report
  • Click Export TXT button
  • Save the file as ReportRogue.txt
  • Click the Remove button to delete the items in RED  
  • Click Finish and close the program.
  • Locate the ReportRogue.txt file on your Desktop and copy/paste the contents in your next.


=======

Now I’m getting pups over 200 each scan.


If the problem persists please attach the logs for my review.

fixlist.txt

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Quote

Yes I am, My apologies for the delay in responding. I have the file from running the fix. I was able to run the fix. I am attaching the file now. I also discovered the chrome browser was syncing with the phone and tablet both android devices.

 

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It appears it is. I do have one more question. Since the chrome accounts were syncing, should I be concerned about the other devices?The phone and the tablet. Is there anything I should do to either of those devices? 

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