Malwarebytes Premium subscription

[bbergin]

Good morning,

 

I recently upgraded to Malwarebytes Premium subscription under purchase order no 193849554 but have since changed my old laptop for a new Mac. When I tried to load the software I was told I had too many devices?? I just the protection on my Mac? What happens next? Thanks. Brendan.

[Porthos]

5 minutes ago, bbergin said:

Good morning,

 

I recently upgraded to Malwarebytes Premium subscription under purchase order no 193849554 but have since changed my old laptop for a new Mac. When I tried to load the software I was told I had too many devices?? I just the protection on my Mac? What happens next? Thanks. Brendan.

Please start by creating an account at My.Malwarebytes.com if you haven't done so already, if possible using the same email address you used when you originally purchased your license.  You will find instructions on how to do so in this support article.  Once that is done you should be able to use the Deactivate all function to reset your license/devices so that you may activate your license on your device again.  You may refer to the information in this support article for more details.

If that does not resolve the issue then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you in getting your license working again.

I hope this helps and if there is anything else we might assist you with please let us know.

[AdvancedSetup]

Find my premium license key
https://support.malwarebytes.com/docs/DOC-1264

Create your My Account profile
https://support.malwarebytes.com/docs/DOC-1036

Once setup is complete, you are logged into My Account, where you can:

    manage your subscriptions
    view your order history
    retrieve your license keys
    deactivate your licenses
    download the latest Malwarebytes software
    update your billing information

Your My Account profile only shows purchases registered to your login email.  You must set up a new My Account login for each email address you have registered with Malwarebytes.

My Account Login Page
https://my.malwarebytes.com/

Contact Malwarebytes Support
https://support.malwarebytes.com/community/consumer/pages/contact-us

 

If you do need additional help please let us know and we'll be more than happy to assist you.