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Ever since I installed the latest version of Malwarebytes (4.0..4.49) I have had continuous unresponsive pages with google chrome and Mozilla Firefox.

I have run the Malewarebytes support tool and all seems well util I run a scan, at which time the scan checks for updates, then checks memory, then checks start up programs, then checks the registry, all fine.

But when it checks the file system, it hangs up for hours and hours. It has ran for as long as eleven hours without finishing a scan.

I need help with this.

Thanks

Robert

Addition.txt FRST.txt mbst-clean-results.txt

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Can you please try the following @Robert2054

Please go into Control Panel, Programs, Add/Remove and uninstall the following software.

Java
RogueKiller

Then download the following batch file to your system and save it. Then locate it and right click over it and choose "Run as administrator"
https://malwarebytes.app.box.com/s/hbxc3vcb8spn2dv6qvnrrtumvrb8iv36

Once that is done the run the following.

 


Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Then after the reboot. Log back in and give the computer a couple minutes to settle down and try running a new Threat scan with Malwarebytes and let me know how it runs now.

Thanks

Ron

 

 

 

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 I cannot download the FIXLIST, it says that it is unavailable. All other steps have been completed

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1 hour ago, Robert2054 said:

 I cannot download the FIXLIST, it says that it is unavailable. All other steps have been completed

Seems the forum software is not allowing downloads. Please copy and paste the following into NOTEPAD and save as fixlist.txt and follow the rest of Ron's  instructions.

 

CloseProcesses:
CreateRestorePoint:
RemoveProxy:
cmd: sfc /scannow
cmd: DISM.exe /Online /Cleanup-image /Restorehealth
CMD: ECHO Y|CHKDSK C: /f
CMD: "%WINDIR%\SYSTEM32\lodctr.exe" /R
CMD: "%WINDIR%\SysWOW64\lodctr.exe" /R
CMD: "%WINDIR%\SYSTEM32\lodctr.exe" /R
CMD: "%WINDIR%\SysWOW64\lodctr.exe" /R
HKLM\...\Run: [] => [X]
HKLM-x32\...\Run: [SunJavaUpdateSched] => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [601424 2018-07-07] (Oracle America, Inc. -> Oracle Corporation)
Task: {DAC22358-3941-48E6-8770-D3A0BBC2B448} - System32\Tasks\RogueKiller Anti-Malware => C:\Program Files\RogueKiller\RogueKiller64.exe [35096632 2019-11-07] (Adlice -> )
CMD: netsh int ip reset
CMD: ipconfig /flushDNS
EmptyTemp:
Reboot:

 

Edited by Porthos

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After 20 minutes Malwarebytes scan was still looking for new updates, that does not sound normal.

The cancel  and pause buttons were greyed out.

Icould let it run for a few more hours to see what happens.

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2 hours ago, Robert2054 said:

Icould let it run for a few more hours to see what happens.

It should never take that long. Restart and Wait for @AdvancedSetup to get back with you. 

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I did the remove and reinstall.

Scan has now scanned 241,996 files and has progressed down to the "Scanning File System" portion of the screen.

It has just sat there clocking for 36 minutes and 24 seconds.

The pause and cancel buttons at the bottom of the scan screen are not greyed out.

I will let it scan for awhile longer in case it just needs more time.

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You have 168 ish gigs used on the drive. Also other than the screenshot, Have you been using your computer for anything else during the scan. MB manual scans work better when it is the only thing going on.

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if that scan does not complete soon try a quick scan and see if it finishes.

 

MB Quick scan.png

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I tried the Quick scan, but had to cancel the regular scan.

The quick scan  has been  searching for updates for 29 minutes

image.thumb.png.1bbd03d789993cb7816da1aa34e10b60.png

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22 minutes ago, Robert2054 said:

The quick scan  has been  searching for updates for 29 minutes

There is a deeper reason things are not working. I will have to let @AdvancedSetup get back with you.

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Ok, I am scheduled for federal Jury Duty this week, 90 miles from home (In Philadelphia) so I will try to keep this thread going as best as possible when I get home in the evening.

Possibly after 8pm eastern time.

Thanks

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I was able to re install Malwarebytes and run a quick scan.

All went well and the quick scan finished.

I am off to jury duty, but will be home tonight by 7 or 8 pm

 

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