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Ever since I installed the latest version of Malwarebytes (4.0..4.49) I have had continuous unresponsive pages with google chrome and Mozilla Firefox.

I have run the Malewarebytes support tool and all seems well util I run a scan, at which time the scan checks for updates, then checks memory, then checks start up programs, then checks the registry, all fine.

But when it checks the file system, it hangs up for hours and hours. It has ran for as long as eleven hours without finishing a scan.

I need help with this.



Addition.txt FRST.txt mbst-clean-results.txt

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  • Root Admin

Can you please try the following @Robert2054

Please go into Control Panel, Programs, Add/Remove and uninstall the following software.


Then download the following batch file to your system and save it. Then locate it and right click over it and choose "Run as administrator"

Once that is done the run the following.


Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.


Then after the reboot. Log back in and give the computer a couple minutes to settle down and try running a new Threat scan with Malwarebytes and let me know how it runs now.






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1 hour ago, Robert2054 said:

 I cannot download the FIXLIST, it says that it is unavailable. All other steps have been completed

Seems the forum software is not allowing downloads. Please copy and paste the following into NOTEPAD and save as fixlist.txt and follow the rest of Ron's  instructions.


cmd: sfc /scannow
cmd: DISM.exe /Online /Cleanup-image /Restorehealth
CMD: "%WINDIR%\SYSTEM32\lodctr.exe" /R
CMD: "%WINDIR%\SysWOW64\lodctr.exe" /R
CMD: "%WINDIR%\SYSTEM32\lodctr.exe" /R
CMD: "%WINDIR%\SysWOW64\lodctr.exe" /R
HKLM\...\Run: [] => [X]
HKLM-x32\...\Run: [SunJavaUpdateSched] => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [601424 2018-07-07] (Oracle America, Inc. -> Oracle Corporation)
Task: {DAC22358-3941-48E6-8770-D3A0BBC2B448} - System32\Tasks\RogueKiller Anti-Malware => C:\Program Files\RogueKiller\RogueKiller64.exe [35096632 2019-11-07] (Adlice -> )
CMD: netsh int ip reset
CMD: ipconfig /flushDNS


Edited by Porthos
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I did the remove and reinstall.

Scan has now scanned 241,996 files and has progressed down to the "Scanning File System" portion of the screen.

It has just sat there clocking for 36 minutes and 24 seconds.

The pause and cancel buttons at the bottom of the scan screen are not greyed out.

I will let it scan for awhile longer in case it just needs more time.

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