Robert2054 Posted November 13, 2019 ID:1344888 Share Posted November 13, 2019 Ever since I installed the latest version of Malwarebytes (4.0..4.49) I have had continuous unresponsive pages with google chrome and Mozilla Firefox. I have run the Malewarebytes support tool and all seems well util I run a scan, at which time the scan checks for updates, then checks memory, then checks start up programs, then checks the registry, all fine. But when it checks the file system, it hangs up for hours and hours. It has ran for as long as eleven hours without finishing a scan. I need help with this. Thanks Robert Addition.txt FRST.txt mbst-clean-results.txt Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted November 13, 2019 Staff ID:1344889 Share Posted November 13, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Robert2054 Posted November 15, 2019 Author ID:1345519 Share Posted November 15, 2019 I have not received anyresponse to my question, so I will submit my zip file anyway. I sure hope someone will look at this. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted November 15, 2019 ID:1345520 Share Posted November 15, 2019 10 minutes ago, Robert2054 said: I have not received anyresponse to my question, so I will submit my zip file anyway. I sure hope someone will look at this. mbst-grab-results.zip 1.36 MB · 2 downloads Are you doing a standard scan or a custom scan? Link to post Share on other sites More sharing options...
Robert2054 Posted November 16, 2019 Author ID:1345527 Share Posted November 16, 2019 Just a standard scan. It just sits there checking for upadtes for up to 10 hours Link to post Share on other sites More sharing options...
Porthos Posted November 16, 2019 ID:1345529 Share Posted November 16, 2019 Lets get @LiquidTension or @AdvancedSetup to look your logs over. Link to post Share on other sites More sharing options...
Robert2054 Posted November 16, 2019 Author ID:1345530 Share Posted November 16, 2019 Ok, thanks, any help will be appreciated, my computer is glacially slow Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 16, 2019 Root Admin ID:1345531 Share Posted November 16, 2019 Can you please try the following @Robert2054 Please go into Control Panel, Programs, Add/Remove and uninstall the following software. Java RogueKiller Then download the following batch file to your system and save it. Then locate it and right click over it and choose "Run as administrator"https://malwarebytes.app.box.com/s/hbxc3vcb8spn2dv6qvnrrtumvrb8iv36 Once that is done the run the following. Please download the attached fixlist.txt file and save it to the Desktop.NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Then after the reboot. Log back in and give the computer a couple minutes to settle down and try running a new Threat scan with Malwarebytes and let me know how it runs now. Thanks Ron Link to post Share on other sites More sharing options...
Robert2054 Posted November 16, 2019 Author ID:1345591 Share Posted November 16, 2019 I cannot download the FIXLIST, it says that it is unavailable. All other steps have been completed Link to post Share on other sites More sharing options...
Porthos Posted November 16, 2019 ID:1345595 Share Posted November 16, 2019 (edited) 1 hour ago, Robert2054 said: I cannot download the FIXLIST, it says that it is unavailable. All other steps have been completed Seems the forum software is not allowing downloads. Please copy and paste the following into NOTEPAD and save as fixlist.txt and follow the rest of Ron's instructions. CloseProcesses: CreateRestorePoint: RemoveProxy: cmd: sfc /scannow cmd: DISM.exe /Online /Cleanup-image /Restorehealth CMD: ECHO Y|CHKDSK C: /f CMD: "%WINDIR%\SYSTEM32\lodctr.exe" /R CMD: "%WINDIR%\SysWOW64\lodctr.exe" /R CMD: "%WINDIR%\SYSTEM32\lodctr.exe" /R CMD: "%WINDIR%\SysWOW64\lodctr.exe" /R HKLM\...\Run: [] => [X] HKLM-x32\...\Run: [SunJavaUpdateSched] => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [601424 2018-07-07] (Oracle America, Inc. -> Oracle Corporation) Task: {DAC22358-3941-48E6-8770-D3A0BBC2B448} - System32\Tasks\RogueKiller Anti-Malware => C:\Program Files\RogueKiller\RogueKiller64.exe [35096632 2019-11-07] (Adlice -> ) CMD: netsh int ip reset CMD: ipconfig /flushDNS EmptyTemp: Reboot: Edited November 16, 2019 by Porthos Link to post Share on other sites More sharing options...
Robert2054 Posted November 16, 2019 Author ID:1345596 Share Posted November 16, 2019 OK, thanks, doing it now Link to post Share on other sites More sharing options...
Robert2054 Posted November 16, 2019 Author ID:1345613 Share Posted November 16, 2019 Fixlog attached will try to run a new Malwarebytes standard scan Fixlog.txt Link to post Share on other sites More sharing options...
Robert2054 Posted November 16, 2019 Author ID:1345619 Share Posted November 16, 2019 After 20 minutes Malwarebytes scan was still looking for new updates, that does not sound normal. The cancel and pause buttons were greyed out. Icould let it run for a few more hours to see what happens. Link to post Share on other sites More sharing options...
Porthos Posted November 16, 2019 ID:1345625 Share Posted November 16, 2019 2 hours ago, Robert2054 said: Icould let it run for a few more hours to see what happens. It should never take that long. Restart and Wait for @AdvancedSetup to get back with you. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 17, 2019 Root Admin ID:1345651 Share Posted November 17, 2019 Please try the clean removal and reinstall. https://support.malwarebytes.com/docs/DOC-2674 It sounds like the system is unable to reach out to an update server for some reaosn Link to post Share on other sites More sharing options...
Robert2054 Posted November 17, 2019 Author ID:1345721 Share Posted November 17, 2019 I did the remove and reinstall. Scan has now scanned 241,996 files and has progressed down to the "Scanning File System" portion of the screen. It has just sat there clocking for 36 minutes and 24 seconds. The pause and cancel buttons at the bottom of the scan screen are not greyed out. I will let it scan for awhile longer in case it just needs more time. Link to post Share on other sites More sharing options...
Robert2054 Posted November 17, 2019 Author ID:1345722 Share Posted November 17, 2019 Link to post Share on other sites More sharing options...
Porthos Posted November 17, 2019 ID:1345723 Share Posted November 17, 2019 You have 168 ish gigs used on the drive. Also other than the screenshot, Have you been using your computer for anything else during the scan. MB manual scans work better when it is the only thing going on. Link to post Share on other sites More sharing options...
Porthos Posted November 17, 2019 ID:1345725 Share Posted November 17, 2019 if that scan does not complete soon try a quick scan and see if it finishes. Link to post Share on other sites More sharing options...
Robert2054 Posted November 17, 2019 Author ID:1345731 Share Posted November 17, 2019 I tried the Quick scan, but had to cancel the regular scan. The quick scan has been searching for updates for 29 minutes Link to post Share on other sites More sharing options...
Porthos Posted November 17, 2019 ID:1345735 Share Posted November 17, 2019 22 minutes ago, Robert2054 said: The quick scan has been searching for updates for 29 minutes There is a deeper reason things are not working. I will have to let @AdvancedSetup get back with you. Link to post Share on other sites More sharing options...
Robert2054 Posted November 17, 2019 Author ID:1345737 Share Posted November 17, 2019 Ok, I am scheduled for federal Jury Duty this week, 90 miles from home (In Philadelphia) so I will try to keep this thread going as best as possible when I get home in the evening. Possibly after 8pm eastern time. Thanks Link to post Share on other sites More sharing options...
Robert2054 Posted November 18, 2019 Author ID:1345837 Share Posted November 18, 2019 I was able to re install Malwarebytes and run a quick scan. All went well and the quick scan finished. I am off to jury duty, but will be home tonight by 7 or 8 pm Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 18, 2019 Root Admin ID:1345887 Share Posted November 18, 2019 Okay, let us know if the regular Threat scan works okay now or not. Thanks Link to post Share on other sites More sharing options...
Robert2054 Posted November 19, 2019 Author ID:1345967 Share Posted November 19, 2019 I got home and tried to run a quick scan and it has been searching for updates for 15 minutes Link to post Share on other sites More sharing options...
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