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problem install malware 4.0 unknown error


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I tried to upgrade to the new version 4 and it gave me an error installing. As you said in the different posts, download the Malwarebytes Support Tool first, I gave it a repair but it gave me an error, then I gave it to delete the whole program but when installing it also gave an error, so in the end as you said use the tool to Make the log and send it here.

mbst-grab-results.zip

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column

    mbst_get_started.jpg
     
  7. Click the Gather Logs button

    mbst_advanced_gather_logs.jpg
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer

    mbst_getting_logs.jpg
     
  9. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK

    mbst_log_saved_desktop.jpg
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

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Click "Reveal Hidden Contents" below for details on how to attach a file:
 

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  • Staff

Greetings,

I believe there may be an issue with 360 Total Security which you appear to have installed on your system.  Please try disabling that first, then try installing Malwarebytes again and exclude the files listed in this support article from 360 Total Security and hopefully that will prevent any further issues.

Please let us know how it goes.

Thanks

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As you have advised me, I have uninstalled the 360 total security and installed the malware 4 and then I have installed the 360 again and for now I have not seen any problems even when updating neither.
In addition I have excluded the two folders you said, but the loose files were not found by the program to be able to select and exclude them but it seems that at the moment there is no problem.
Thank you

 

Add folders

Add the folder paths listed in this section to the other antivirus software as exclusions.  The other antivirus software may refer to exclusions as exceptions or ignore list entries.  For instructions on adding exclusions to another antivirus, contact the antivirus vendor.

  • C:\Program Files\Malwarebytes
  • C:\ProgramData\Malwarebytes

 

Add files if needed

  • C:\Windows\System32\drivers\mwac.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys
  • C:\Windows\System32\drivers\mbamchameleon.sys
  • C:\Windows\System32\drivers\farflt.sys
  • C:\Windows\System32\drivers\mbae64.sys  (Only present on 64-bit machines.)
  • C:\Windows\System32\drivers\mbae.sys  (Only present on 32-bit machines.)
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