Ashenal96 #1 Posted November 12 Hey there, I've been trying to get an answer on this from customer support but I haven't been able to get through to them, so I figured I post it here. I've had a malwarebytes license for nearly two years for 1 device, and I've recently gotten a laptop and wanted to install on the laptop as well but I cannot seem to find how to add more devices to my license. I know on sale, you can choose more than one device, but what about after sale? The only thing I can see is buying a whole new license on a different account, which makes no sense since it's considerably more expensive that way. Am I just blind? Is there a way to add more devices to my current license? Share this post Link to post Share on other sites
Malwarebytes #2 Posted November 12 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Share this post Link to post Share on other sites
exile360 #3 Posted November 12 Greetings, I'm not certain what the available options are at the moment, however I do know that in the past you did have to purchase a new license or cancel your existing subscription and then purchase a new 2 device subscription in order to protect an additional device. That said, it is possible that this has changed and there may be new options available so please wait to hear back from Support to see what options they can offer you. I'm sorry that I couldn't be more helpful, unfortunately we do not have direct access to licensing and sales here on the forums, but Support should be able to guide you to the best solution. If there is anything else we might assist you with please let us know. Thanks Share this post Link to post Share on other sites
AdvancedSetup #4 Posted November 12 Hello @Ashenal96 I have spoken with support and they say you do have a ticket open for this. Someone should be replying to that ticket to assist you today. Thank you Ron Share this post Link to post Share on other sites
Ashenal96 #5 Posted November 12 Hmm, I put in a ticket 3 days ago and didn’t hear anything. I will try put in another ticket Share this post Link to post Share on other sites
AdvancedSetup #6 Posted November 12 No, please do not. They are just busy is all. They will reply to your current ticket @Ashenal96 Thanks Share this post Link to post Share on other sites
