PBobalina Posted November 12, 2019 ID:1344551 Share Posted November 12, 2019 Recently in the past week I have been having problems connecting to the desktop site of Discord and .io domain (Aggie.io), and called out to support in ways to see how I could fix it. I had tried to download Malwarebytes to scan my computer, but it said an error occured, so I tried to save a MBAR from another Malwarebytes forum, but it said an error had also occurred with my proxy server (for LAN). Is there any way to fix the proxy or scan for Malware, And to get rid of PUP's? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 12, 2019 Root Admin ID:1344574 Share Posted November 12, 2019 Hello @PBobalina and Please run the following steps and post back the logs as an attachment when ready.STEP 01 If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you don't have Malwarebytes installed yet please download it from here and install it. Once installed then open Malwarebytes and select Scan and let it run. Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know in your next reply. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Right-click on the program and select Run as Administrator to start the tool. Accept the Terms of use. Wait until the database is updated. Click Scan Now. When finished, please click Clean & Repair. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Attach or Copy its content into your next reply. RESTART THE COMPUTER Before running Step 3 STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here. Please attach the Additions.txt log to your reply as well. Thanks Ron Link to post Share on other sites More sharing options...
PBobalina Posted November 12, 2019 Author ID:1344786 Share Posted November 12, 2019 Malwarebytes did not download, but I have logs for the AdwCleaner and Farbar. AdwCleaner[C00].txt FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 12, 2019 Root Admin ID:1344798 Share Posted November 12, 2019 Okay, so AdwCleaner did find and remove quite a bit which is good but you still need a bit more cleaning. You're running way too many antivirus programs. For now let's go ahead and remove all of them. Please go into Control Panel, Programs, Add/Remove and uninstall the following. 360 Total Security Avast Free Antivirus AVG Java 8 Update 40 McAfee Security Scan Plus Your Mozilla Firefox is very old. Please update to the latest version. Click on Help About Firefox and update it to at least 70.0.1 which should be current at the time of this post. Instead of stopping programs you may no longer want or use please consider uninstalling them. MSCONFIG/TASK MANAGER disabled items lists quite a few items you're stopping Once the above items have been removed and you've restarted the computer please follow the directions from this topic to clean up Chrome. Use another browser if needed to download and install Malwarebytes. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 19, 2019 Root Admin ID:1346027 Share Posted November 19, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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