I have a Lifetime MBAM Licence but have forgotten the associated email

[hake]

I have a Lifetime MBAM Licence which never expires but have forgotten the associated email address.  The licenced MBAM is registered but how can I identify the email address belonging to it?

[Malwarebytes]

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[exile360]

Greetings,

If you have created an account at My.Malwarebytes.com already then you may login there to find the email address associated with your license, however if you haven't then you may contact Malwarebytes Support directly and they can look it up for you.  To contact Support please fill out the form on the bottom of this page.

You can also try creating an account using your current email address by following the instructions in this support article and then adding your key to your account manually by following the instructions in this support article.

Please let us know if there is anything else we might assist you with.

Thanks

[hake]

I have tried to do as instructed but the Malwarebytes support customer login is not yet available.  It just says 'Coming soon.'

Edited November 10, 2019 by hake

[Porthos]

Do not "log in"  just fill out the form on the bottom of this page.

8 minutes ago, hake said:

Malwarebytes support customer login

 

[hake]

I have tried doing this.  The 'Create Ticket' button does not respond to clicking with the mouse.

[exile360]

That's just a label, not a button.  You need to fill out the form and then check the box for the captcha and respond to the captcha then click on the Submit Ticket button at the bottom as shown below:

[hake]

 Job done.  I had expanded the support request details edit box.  As a result, the captcha and the Submit Ticket button disappeared beneath the blue area at the page bottom so when I scrolled the page down they were both invisible.

[exile360]

Ah, that makes sense.  Yeah, those dynamic pages with shifting layers/components can be kinda tricky sometimes.  I'll be sure to make a note of that issue for the web team because I'm sure there's no good reason for that to happen.  I just tested with Internet Explorer and the blue area at the bottom shifted down each time I added an attachment which expanded the request details box (I tried entering many lines of text in the box, but all it did was scroll within the same 3 lines of space) however it may not behave properly on all browsers.  Which web browser are you using?  If it is a browser I can test with I'll try to replicate the issue and report it to them.

Edited November 10, 2019 by exile360

[hake]

Another little surprise:  Because I thought that I was using a secure web page, I included the product key and ID.  Yikes!  I received an email with the text of my support request.  I didn't expect that and there was no warning that submitted information would be sent back insecurely by email.

As for the web browsers used, I had the same experience with Firefox and Google Chrome, both being latest versions.

Edited November 10, 2019 by hake

[exile360]

Yes, the contact form is just an email support request form and all messages are sent to your inbox for your own reference.  This should not be an issue as far as security is concerned as long as no one else accesses your email (as you may recall, your license key was originally sent to you via email, at least if you purchased your license on the Malwarebytes website).

[hake]

Thanks exile360.  Fair comment.