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Malwarebytes 4 how to uninstall?

Leweez
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Leweez

Leweez

Posted
Posted

Installed Mbam 4 yesterday. Today, my computer doesn't respond at all, nothing. Tried to open the program, doesn't open. Tried to uninstall Mbam with no success, it hangs while uninstalling. Even tried a system restore to yesterday prior to version 4 with no success either.

I want this program out of my system now.

How can I do that?

Thanks

 

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Malwarebytes

Malwarebytes

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  • Staff
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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column

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  7. Click the Gather Logs button

    mbst_advanced_gather_logs.jpg
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer

    mbst_getting_logs.jpg
     
  9. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK

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  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

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Click "Reveal Hidden Contents" below for details on how to attach a file:
 

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exile360

exile360

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Posted

Excellent, I'm glad that it worked.  Yes, I'm sorry for the incident.  Apparently there is some kind of issue with the latest version that occurs when upgrading under certain circumstances, however it is generally cleared up once you can get it removed.

If you wouldn't mind, please do the following so that we may take a look at some of your system's settings to try and determine what might have caused it and we should be able to ensure that you don't have any trouble if you do decide to reinstall it (the info will also be helpful to the Developers in troubleshooting what might have caused the issue to begin with to prevent it for others in the future):

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

You don't have to of course, but it would be much appreciated if you would.  Either way we're glad that we were able to help you with the issue you experienced and if there is anything else we might assist you with please don't hesitate to let us know.

Thanks

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  • 3 weeks later...
Porthos

Porthos

Posted
Posted
1 hour ago, GiovanniGaggia said:

Please help me uninstall. 

Thank you. 

Please try uninstalling  Malwarebytes for Windows using the Malwarebytes Support tool. 

Uninstall using the Malwarebytes Support Tool
https://support.malwarebytes.com/docs/DOC-2674

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install then when it offers a reinstall just say no.

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  • 6 months later...
memito

memito

Posted
Posted

I am having the same issue with almost all computers; it freezes up the system while uninstalling it, it won't even let you reboot.

 This issue start happening after the major upgrade to ver 4.xxx. Version 3.xxx worked like a champ!

I wonder if the version 3.xxx still available? If not, I will stop using it.

 

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Porthos

Porthos

Posted
Posted
41 minutes ago, memito said:

If not, I will stop using it.

You do not have to go all the way back to 3x for things to work correctly. But first could you please follow the below instructions. Restart the computer first.

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support xxx.xx.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

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Porthos

Porthos

Posted
Posted (edited)
15 minutes ago, memito said:

Portos here is the file.

Quote

 Windows Server 2016 Standard

 I am sorry to inform you that Malwarebytes Premium (stand alone) is not supported on any server OS and is also against the EULA as well.

I know you are going to say that it has always worked but it has never been supported for Server Operating Systems.

Malwarebytes Premium is for non server OS workstations only.

  Quote

(b) Paid License.

If you purchased a license to the Software from Malwarebytes or from a Malwarebytes authorized reseller, then conditioned upon your compliance with the terms and conditions of this Agreement, Malwarebytes grants you a non-exclusive and non-transferable license to Execute the number of copies of the Software for which you have paid solely in executable form on the corresponding number of Devices owned or used by you. Furthermore, you may not Execute the Software on any Device(s) running a server operating system unless it is a Malwarebytes server product as reflected in its official product name and official release notes. You agree that your purchases are not contingent on the delivery of any future functionality or features (including future availability of any Software beyond the current license term or any new releases), or dependent on any oral or written public comments made by Malwarebytes regarding future functionality or features.

https://www.malwarebytes.com/eula/

The proper version is this. https://www.malwarebytes.com/business/ep-server-security/

Edited by Porthos
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memito

memito

Posted
Posted
18 minutes ago, Porthos said:

Normally when you are installing a software of any kind the installation process will let you know if it will work on the existing OS with a show a warning but somehow Malwarebytes goes to the installation process just fine without warning.
People use what they purchase and they just don’t know. 
Anyway, I will consider your Server Option on a lab server first and let you know.

 

 

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Porthos

Porthos

Posted
Posted
46 minutes ago, memito said:

Normally when you are installing a software of any kind the installation process will let you know if it will work on the existing OS with a show a warning but somehow Malwarebytes goes to the installation process just fine without warning.

Understood and can relate and support.

46 minutes ago, memito said:

People use what they purchase and they just don’t know. 

Very true. But very few notice the requirements or bother to look. Server is not on the list below.

Or do people ever read or care about EULA's. Back when Malwarebytes first started, At the bottom of the agreement there was a note to contact Malwarebytes if they read the bottom and it took months for someone to notice and contact MB for a free gift.

image.thumb.png.1f0f20f3ec107d237e2471baa3494179.png

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  • 11 months later...
Porthos

Porthos

Posted
Posted
2 minutes ago, BuddyLama said:

Ok, so MB Premium is not supported on servers, I still need to uninstall it. The Uninstall support tool is stuck at "Cleanup, please wait."  How do I remove Malwarebytes Premium 4.4.0 from Windows Server 2012 R2? Thanks.

Could you restart and run the tool again?

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Porthos

Porthos

Posted
Posted

 

Lets grab some other logs and I will ask a staff member to assist.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.

The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well

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BuddyLama

BuddyLama

Posted
Posted
49 minutes ago, Porthos said:

 

 

 

Lets grab some other logs and I will ask a staff member to assist.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.

The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well

I'm doing this now. I rebooted a bit ago. After I tried to disable my Immunet AV it reported the service was not running, and I could not get it to start, though Services indicated it was running. Strange, I thing it's infected with something... II did uninstall Immunet, I still cannot get Malwarebytes to uninstall. I have reinstalled Immunet and it is now running a Full Scan of the system.  

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