Jump to content

Lifetime licenses is blacklisted

Recommended Posts

I have 2 lifetime licenses for computers that crashed and could not be fixed. When I tried to activate the licenses on another computer I got a message MBAM403100 License Key is blacklisted.

What does that mean? How do I fix it so my Lifetime licenses are usable? Thanks.

Share this post

Link to post
Share on other sites

***This is an automated reply***


Thanks for posting in the Malwarebytes for Windows Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column

  7. Click the Gather Logs button

  8. A progress bar will appear and the program will proceed with getting logs from your computer

  9. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK

  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:


To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.


One of our experts will be able to assist you shortly.


If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 


Thanks in advance for your patience.

-The Malwarebytes Forum Team


Share this post

Link to post
Share on other sites

I thought I created an account when I signed up for this forum. But when I tried to sign in to Malwarebytes My Account, it said I was not a user. So I created an account, but when I tried to add my lifetime license with a License ID and Key it gave me this message:This license key cannot be registered at this time, please contact our support 

When I click support it takes me to support.malwarebytes.com . when I try to login it gives this message; 

Share this post

Link to post
Share on other sites


There is no login for the support site, all you need to do to contact Support is fill out the form on the bottom of this page and they will assist you directly via email.

For the My Account feature at My.Malwarebytes.com you must create a separate account (it isn't connected in any way to accounts here on the forums) using, if possible, the same email address you used when you originally purchased your licenses.  Instructions on doing so can be found in this support article and details on adding a license key to your account manually can be found in this support article.  If you are unable to reset your license keys due to them being blacklisted then you will need to contact Support via the form I linked to above and they will look up the keys and assist you.

Please let us know if there is anything else we might assist you with.


Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.