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Have a scan that has been going in excess of 41 hours and the file count is not changing.  This has happened twice in a row.  I stopped the other one at 34+ hours and it also had a non-changing file count but with a different number  Just put 4.0 on here but am wondering if it was a legit download.  Anyone with any input out there?

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Greetings,

If you are attempting to run a Custom/full scan, I would strongly recommend against it.  The scan engine in Malwarebytes works very differently from other scanners and is designed to target malware based on where it actually installs itself and also looks at all system loading points that malware would use to run at startup as well as all active processes and threads in memory, so even if an active threat were running from an unorthodox location, it should still be detected.  It is for these reasons that we recommend just using the default Threat Scan.

With that said, if the scan type you are attempting to run is a Threat Scan then there might be some issue with the system preventing the scan from completing such as an issue with your Malwarebytes installation, another security product or some other application on the system blocking it from accessing one or more files on the system, or even corruption of one or more sectors on the drive.

If you aren't certain whether the product you are running is legit or not then please do the following and the link provided will provide the correct version of the product:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Please try running a Threat Scan if you haven't already and let us know if it is able to complete or not, and if it still isn't able to finish then please do the following so that we may take a closer look at what is going on with the system:

  1. Run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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