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Omoeba

Malwarebytes 4 windows security center registration issue

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Malwarebytes correctly registers to windows defender security center upon install but breaks after reboot. Windows defender shows that it is activated and the "security providers" page shows "this page has no supported features" at first and then after a few minutes, it shows "malwarebytes is turned off" and "windows defender antivirus is turned on". I reinstalled malwarebytes, ran sfc /scannow, DISM, and reinstalled windows to no avail. Is this some MB bug or some known windows issue? Settings are default.

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Hi.    :welcome:

You indicate the pc has Malwarebytes Version 4.   The choice as to whether to register with Windows Action Center  ( Security Center ) is either OFF or ON.

Since it appears this is on a Windows 10 system, it has Windows Defender.   There is no need to register Malwarebytes into the Windows Security Center.

Set that to OFF.

Start Malwarebytes > click the settings icon at top > click on the tab Security > Scroll down to Windows Security Center. Set the slider to the left.  It will show white color  ( OFF condition).

This setting does not diminish any protections in Malwarebytes.   And the Windows Defender will still be the resident antivirus.

H T H

Edited by Maurice Naggar

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I am just confused about why this setting doesn't work. The problem is not that defender gets disabled, its that defender stays enabled and malwarebytes appears as "off" in the security center.

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Please manually set the choice fir WSC  to off   and then do a Restart of Windows.   Then see how it shows at that point.

IF still have oddities,  do 2 things.  Take a screenshot grab of the Windows ' Settings > < Virus ad Threat Protection

and

run the Malwarebytes Support tool and attach the zip report  as per the "technical issues" section of the first reply above.

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btw my posts over vpn are considered as spam for some reason.

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I am replying to Omoeba   ( the original post creator).

Your system is Windows 10   and we ant to retain Windows Defender as the resident antivirus.

We do not need to register Malwarebytes into Windows'  Security Center.   The Premium Malwarebytes continues with its real-time protections.

Go back into the Settings of Malwarebytes and just do what is needed to get it to not register.....even if you have to click it to on & then again for OFF.

Start Malwarebytes > click the settings icon at top > click on the tab Security > Scroll down to Windows Security Center. Set the slider to the left.  It should show white color  ( OFF condition).

Close when done.

Then do a Shutdown  >>  Restart for Windows.

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Thanks for reporting this, @Omoeba. The logs you've provided show Malwarebytes is currently registered (and Windows Defender is disabled).

To confirm, is Malwarebytes eventually registering correctly after the machine is restarted?
I'm able to reproduce a period of ~5 minutes where Malwarebytes is not registered correctly. After that time, it corrects itself.

-----

@Access Denied & @Charyb, please could provide logs using the Malwarebytes Support Tool: https://support.malwarebytes.com/docs/DOC-2396

Edited by LiquidTension

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@Omoeba   

Thanks for the new report.  This Windows 10 is all good to go.

The WIN10 Windows Defender is on and is the resident antivirus.   Plus all protections of Malwarebytes are ON.

It is all good.   The pc is being protected by the 2 programs.

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@Charyb  

This Windows 10  ( per the reports) shows Windows Security Center showing that Malwarebytes is disabled.

The support tool report shows that Malwarebytes integration with Security Center is "Always Register".

What needs doing is to change that to have registration with Security Center as OFF.

Start Malwarebytes for Windows.

Click the Settings icon  ( gear icon )  and click the Security tab.

Scroll down to the line Windows Security Center.

Click the button below that to the left, so that it shows grey background   ( designating OFF ).

You may have to click twice to do that.   ok?  

 

Click the small X button to close that pane.  Then look on the main window, under Real-time Protection.   Be sure all 4 buttons are set to the right   ( showing a blue background).

Then exit the program.

H T H

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6 hours ago, Maurice Naggar said:

@Charyb  

This Windows 10  ( per the reports) shows Windows Security Center showing that Malwarebytes is disabled.

The support tool report shows that Malwarebytes integration with Security Center is "Always Register".

What needs doing is to change that to have registration with Security Center as OFF.

Start Malwarebytes for Windows.

Click the Settings icon  ( gear icon )  and click the Security tab.

Scroll down to the line Windows Security Center.

Click the button below that to the left, so that it shows grey background   ( designating OFF ).

You may have to click twice to do that.   ok?  

 

Click the small X button to close that pane.  Then look on the main window, under Real-time Protection.   Be sure all 4 buttons are set to the right   ( showing a blue background).

Then exit the program.

H T H

The GUI shows that all modules of Malwarebytes 4.0 are up and running. I turned off the registration with Security Center as instructed but not sure why you have told me to do this.

Per the following topic, Malwarebytes 4.0 is designed to run as the primary cybersecurity program in Windows Security Center. Instead, Windows Security Center is showing Malwarebytes 4.0 is disable.

 

Windows Security Center shows MBAM as a security provider and turns off Windows Defender until the computer is restarted. At this time, Windows Security Center shows MBAM as being disabled when it is not. There is a problem here. I want to use Malwarebytes as my primary cybersecurity software like it says in the announcement.

 

2019.11.09_10h49m41s_001_.png

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Only for  @Charyb /  only for Charyb.

The support tool is on the Downloads folder.   Lets use that to do a new clean install of Malwarebytes for Windows.

Before you do that,  I ant you to do a Windows Restart so that there is a fresh session.

 

Wait a couple of minutes to insure all is settled down after Restart.

  • Open your Downloads folder.
  • Double click  mb-support-1.5.3.749     to start the tool.   Reply YES to allow the tool to run if prompted by Windows.
  • You may be presented with a page stating, "Welcome to the Malwarebytes Support Tool!".
  • Click the Advanced Options link. This is important. Please ensure Advanced Options is clicked.    <<<
  •  
  • Click the Clean button followed by Yes to proceed.
  • Upon completion, click OK to reboot your computer.
  • After the reboot, please wait for the program to reopen.
  • You will be presented with the option to install Malwarebytes for Windows. Click Yes.      <<<
  •  
  • Installation of Malwarebytes for Windows will commence shortly after.
  • Upon completion, Malwarebytes for Windows will automatically open.
  • Note: If installation of Malwarebytes for Windows does not commence, please let me know  full detail.

 

Then, when all is done, please lets do one final Windows Restart.

 

If you encounter any issues during the running of the tool, please let me know.

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@Maurice Naggar

I have followed your instructions and it seems to work as expected when I choose Shut down from the start menu and use the power button to start the computer. When I go to the start menu and choose restart it creates the problem that never corrects itself.

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I was curious and turned off fast startup which gives the same results as going to the start menu and choosing restart.

 

Sorry about double-posting, but you leave no option to edit a post.

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@CharybI guess is something to do with fast startup saves the state of the OS to the hard drive. This issue is pretty weird because it is usually the opposite case of fast startup causing problems, not a clean restart.

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