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StilettoRed

MB4 tech support scam

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Received email notifying me of MB4 availability.... attemped to download and page would gray out at every opportunity I tried to download.  Running Win 7.  Finally went to MB support and tech indicated my puter had a problem and he would have to work on it to be able to install MB4. Yes, I dialed the MB support number and tech represented he was representing MB.  He took control of my computer and ran some analysys.  Tech said for $469 dollars he would correct problem so MB4 would load and give me 5 yr security/support for Win 7 and provide a firewall.  After long discussion and telling him I didn't need or want what he wanted to provide he indicated for $169.00 he would just clean/repair my computer and install MB4 with no Win support or firewall. After expressing my reluctance to pay for this service he additionally indicated I had to write a check to some outfit in Athens Georgia I said no thanks.  Still can not acccess download site.

What kind of scam is this?? Made a number of attempts to down load... no luck in accessing site. Page continues to gray out.....WTF is going on??  Any ideas.  This doesn't sound like a legitimate MB support tech, but I'm certain I dialed the MB support number and I can't access the download site.

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Unfortunately, these scams are all too common.  The only comment is how quick for a scammer to know that MBAM was updated to v4,x which was done so recently.

** It would help to know what the Phone Number and the URL is associated with the web Site of this fraudster.

The URL for MBAM v4,x is;  http://downloads.malwarebytes.com/file/mb-windows

If you can not access the above URL, you should have your PC checked-out in; Windows Malware Removal Help & Support


Reference:                                     
US FBI PSA - Tech Support Fraud
US FTC Consumer Information -  Tech Support Scams
US FTC - Tech Support Operators Agree to Settle Charges by FTC and the State of Ohio
US FTC - FTC and Federal, State and International Partners Announce Major Crackdown on Tech Support Scams
Malwarebytes' Blog - Search on - "tech support scams"
Malwarebytes' Blog - "Tech support scams: help and resource page"

 

Edited by David H. Lipman
Edited for content, clarity, spelling and grammar

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Thanks for the response David.  Finally got MB4 downloaded version 4.0.4.49

Hard to believe the SOBs can divert phone calls.... they did not identify themselves other than "support" when they answered the phone - no company name. The guy was really good with his explanations.... however as I grow older my mind is not nearly what it used to be.  Finally figured out is was all BS, but I am taking the puter in tomorrow to have it cleaned by someone I trust.

I have a couple of phone numbers that I checked this AM and went on the web and searched for "Malwarebytes support" and found a match for one that I beleive is the outfit I talked to.

They have a web presence DBA  "zaponics.com"

I missed the actual name of the company.... it was two words starting with a K. He displayed it on the screen when we were corresponding (they wanted a check mailed and it wasn't to Malwarebytes and that was the final giveaway.)  Their P.O. Box was 82277, Athens, GA 30608

Again, appreciate the response.

 

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14 hours ago, StilettoRed said:

Yes, I dialed the MB support number and tech represented he was representing MB.  He took control of my computer and ran some analysys. 

Not sure where you got that phone number from, Malwarebytes really does not have a tech support number to call, they do support via email, or chat.

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zaponics.com - Domain was created on 9/5/2019

https://zaponics.com/?product_cat=malwarebytes

That page indicates they are selling a LifeTime Key.  That hasn't been done in years so it is highly probable this is a Fraudster.

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