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Recently ADWCLEANER has been detecting a Pup.Legacy.

Sometimes I am able to send the PUP to Quarantine Heaven.

But other times this fails and it takes multiple attempts for purge the pesky pup.

Nonetheless the bad boy keeps returning.

Can you advise me how to permanently get rid of it?

Attached find ADWCLEANER Log Report.

Thank you

 

AdwCleaner_Debug.log

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This is an update to advise that the Legacy.PUP issue remains unresolved.

In my own feeble attempt to resolve the issue I have:

Reset my Chrome Browser; Turned Off Chrome "Syncing"; Run Hitman Pro; Run TDSSKiller; Run RKill,  Run Zemana AntiMalware; Run CCleaner.

All of this to no avail.

Attached is a more recent ADWCLEANER debug file.

Assistance would be appreciated as I am approaching my wits end.

Thank you

AdwCleaner_Debug.log

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Greetings,

Since the PUP keeps returning, I suspect that perhaps some other threat may be present resurrecting the PUP on your system.  Please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking your system for threats and eliminating this PUP once and for all.

Good luck, and please let us know if there is anything else we might assist you with.

Thanks

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51 minutes ago, exile360 said:

Greetings,

Since the PUP keeps returning, I suspect that perhaps some other threat may be present resurrecting the PUP on your system.  Please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking your system for threats and eliminating this PUP once and for all.

Good luck, and please let us know if there is anything else we might assist you with.

Thanks

Oops....I downloaded FRST but when I double clicked on it to open I got a warning message from windows defender which blocked it from opening. [see attached screen shot]

What should I do?

Thank you

FRST warning.jpg

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You should be able to click 'more info' and allow it to run, if not, then just skip that step and proceed with the next one.  Once the malware removal specialist responds to your thread they'll provide alternative instructions if needed.

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