Jump to content

Recommended Posts

I use Sandboxie on my machine to browse a little carelessly on the Internet. Today, all of a sudden, Sandboxie started requesting Administrator privileges on behalf of some program, even though there were no programs installed inside the sandbox. I did not grant the request and deleted the contents of the sandbox, whereupon the dialog boxes requesting Admin stopped popping up. I think this might mean that some malicious code landed inside the sandbox from the internet, and I'm not so sure that it did not infect my computer as well. I tried to run GMER, but it stops abruptly while scanning, which makes me fear that I have a rootkit which is harder to detect.

Please suggest some good malware and rootkit scanners so I can ensure my computer is clean.

Share this post


Link to post
Share on other sites

Here are the Farber Scan Logs. I noticed something in the Addition.txt file, it shows Quick Heal Firewall enabled; however, I uninstalled Quick Heal ages ago and when I go to my Windows Security Center it shows that Windows Defender Firewall is on, like it should be. Is Quick Heal not totally gone from my system yet? :( If so, please help me uninstall it fully and turn Windows Defender on.

FRST.txt Addition.txt

Share this post


Link to post
Share on other sites

Hello @RayRay26

Sorry for the delay. Let me have you  run the following please.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

Share this post


Link to post
Share on other sites

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Ron

 

 

Share this post


Link to post
Share on other sites

Hello,

Ran into some problems while running the Fixlist. First of all,  when the tool finished scanning and prompted for a restart, I just clicked the OK button and it restarted on its own. I hope that's what you meant when you said restart the system normally. After the restart, the tool did not run again, as you said it would, which makes me think I did something wrong?

Secondly, my internet was gone after the restart, and I had to configure the IP settings again for it to work, and during that process, I stupidly turned the network profile from Public to Private. I have switched it back to Public now, I hope I wasn't vulnerable when the network discovery was turned Private as I have heard it's bad for network security if you are not connecting to another computer for file sharing.

Third, I saw a lot of document names in the Fixlog with Removed successfully written after them; I hope it was not a document deletion process? I seem to have the files on my computer still, just wanted to confirm.

I truly seemed to have botched up the fix process, but here is the Fixlog that was created.

 

Fixlog.txt

Share this post


Link to post
Share on other sites

The files were not removed. They had what is called an Alternate Data Stream. It can have a valid use but that is rarely the case. Most users don't even know about them so when found I typically remove them as malware can also use them to try to hide. It is basically just a small bit of text added to files.

How is the computer running now?
Are there any obvious issues that you still need help with?

The current log looks good

Ron

 

 

Share this post


Link to post
Share on other sites

Hi again,

Oh, good to hear that. I mainly have two concerns left. One is, I noticed something in the Addition.txt file, it shows Quick Heal Firewall enabled; however, I uninstalled Quick Heal ages ago and when I go to my Windows Security Center it shows that Windows Defender Firewall is on, like it should be. Is Quick Heal not totally gone from my system yet? :( If so, please help me uninstall it fully and turn Windows Defender Firewall on. Though my computer shows that it's already on. Why this disparity in the Addition.txt file?

And secondly, for peace of my mind, I would really like to use a rootkit scanner once on the system, to double-check. The computer is still a bit sluggish, and GMER doesn't run. I have been wanting to run MBAR, but I don't know the exact process it goes, so if you could kindly assist me with it, I would finally be sure that my computer is clean. 

Thanks a lot for all your help.

 

 

Share this post


Link to post
Share on other sites

Okay, go ahead and run MBAR following the instructions from the following topic. Once done we'll look at the entry for the firewall issue.

 

Share this post


Link to post
Share on other sites

Should I back up my data before running MBAR? Sorry for the late reply.

The computer has been very sluggish these days, with Chrome and even Malwarebytes freezing up every now and then. It's frustrating. Is there any reason this could be happening, if the malware logs are clean?

Share this post


Link to post
Share on other sites

Here are the two logs from MBAR.

I also ran a scan with ESET online scanner, and it found some potentially unsafe applications, which I believe I should not worry about as much? If no, then what can I do to make sure my computer is clean? I don't know what the problem is with my machine; the logs all come back clean, but there are so many performance issues, and today, the computer even refused to start up, getting stuck at the logo screen. 

I have also attached the ESET log. Any idea why my machine is behaving this way? 

 

mbar-log-2019-11-22 (00-52-41).txt system-log.txt eset2.txt

Share this post


Link to post
Share on other sites

Well, BitTorrent is certainly an application that can help make it easier to infect your computer. If you don't need it I'd highly recommend not using any type of Peer 2 Peer software like that.

You could very well be having a hardware issue.

Does your computer have built-in hardware diagnostic routines that you can run? It might be able to check and verify if something is going wrong with your hardware.

 

Share this post


Link to post
Share on other sites

I don't usually need Bittorrent, but I was testing it out inside Sandboxie along with a few other applications. I know Sandboxie isn't foolproof, but I believed it gave me some sort of protection by isolating the rest of my machine from the sandboxed programs. But I see that potentially unsafe applications were also found in Autostart locations and Operating memory. Does that mean the programs were able to bypass Sandboxie?

Um, if my computer has any built-in tools to check hardware, I don't know of them. Any external tools you recommend I can run? I do remember, when I got the computer formatted a few months ago, they took the hard drive out and connected it via a SATA to USB adapter to another computer, and the hard drive would fail to get detected at times. Also during formatting, they ran into issues and told me the hard drive had failed, though afterwards I gave it to the official HP service centre and they formatted it just fine.

Also, there is still that firewall entry of QuickHeal issue even though I uninstalled it. I have since installed Bitdefender on my computer, but the Addition.txt logs still show QuickHeal firewall enabled. I don't understand how it's possible since I have uninstalled the program.

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 21-11-2019
Ran by HP (22-11-2019 13:51:46)
Running from C:\Users\HP\Desktop
Windows 10 Home Single Language Version 1903 18362.476 (X64) (2019-10-08 00:04:51)
Boot Mode: Normal
==========================================================


==================== Accounts: =============================

Administrator (S-1-5-21-3467432302-549031452-3505806822-500 - Administrator - Disabled)
DefaultAccount (S-1-5-21-3467432302-549031452-3505806822-503 - Limited - Disabled)
Guest (S-1-5-21-3467432302-549031452-3505806822-501 - Limited - Disabled)
HP (S-1-5-21-3467432302-549031452-3505806822-1001 - Administrator - Enabled) => C:\Users\HP
WDAGUtilityAccount (S-1-5-21-3467432302-549031452-3505806822-504 - Limited - Disabled)

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Quick Heal Total Security (Disabled - Up to date) {D2F706C8-BC4C-660E-C57B-2E8CE1D9CF6C}
AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: Bitdefender Antivirus (Enabled - Up to date) {0E17DB7D-A20F-62CE-B95B-17DB0CDFE318}
AS: Quick Heal Total Security (Disabled - Out of date) {6996E72C-9A76-6980-FFCB-15FE9A5E85D1}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Quick Heal Firewall (Enabled) {EACC87ED-F623-6756-EE24-87B91F0A8817}
FW: Bitdefender Firewall (Enabled) {362C5A58-E860-6396-9204-BEEEF20CA463}

 

Now both Quick Heal and Bitdefender firewalls are showing enabled! How do I remove QuickHeal from my computer?

Share this post


Link to post
Share on other sites

Let me get a new fresh set of FRST logs and we'll see about removing the Quick Heal. It may just be a useless entry left over in the WMI database.

Also, please let me know the Manufacturer and Model of your computer.
Then look in your device Manager under Disk drives and write down the model numbers or names listed so we can get the correct tools to scan it.

 

Share this post


Link to post
Share on other sites

Hi. Sorry for the delay. Give me a day to post the new logs. I'm out of town.

 

Thank you

Share this post


Link to post
Share on other sites

Okay no problem.. It's a Holiday here.

Please note that it is currently a Holiday in the US and many workers will not be back to work until Monday. As such there will be an increased delay due to amount of new requests for support.

 

Share this post


Link to post
Share on other sites

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

 

Share this post


Link to post
Share on other sites

Please run a new FRST scan and post back both logs and they should now show that those Quick Heal Total Security entries are now gone

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.