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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

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  • Staff

Greetings,

It sounds like a promotional message is being displayed.  I suspect you likely can't disable it, however it was probably intended to be a one time thing so if you are seeing it repeatedly then there is likely an issue with Malwarebytes' configuration files on your system.  Please do the following to try and correct the issue:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Please let us know how it goes and if the issue still persists.

Thanks

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  • 3 weeks later...
5 hours ago, WolfShade said:

The above suggested recourse is not working, for me.  Please advise.

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  

Please follow the directions from the following article and post back the requested logs and we'll review to assist you.

https://support.malwarebytes.com/docs/DOC-2396

Thank you

 

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  • 1 month later...
  • Staff

Greetings,

It definitely shouldn't be showing Black Friday sale pop-ups any longer.  I suspect that perhaps one or more of Malwarebytes' configuration files may be corrupted causing this behavior.

If you would, please do the following so that the Developers may investigate the issue further:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Once that is done, please proceed with a clean installation to see if that resolves the issue:

  1. Run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Once that is done, monitor the program to make sure that it doesn't display the notifications any longer, but please let us know if it does.

Thanks

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