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ronzie009

Can't open MBAM after V 4 install

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After installing MBAM V 4, a box appeared that said "loadlibrary failed with error 87 the parameter is incorrect". I right clicked on the MBAM icon in the tray and selected "open Malwarebytes" and the same error box popped up. I rebooted, tried again to open MBAM, and got the same error. I downloaded and ran the MBAM troubleshooter, had it clean uninstall MBAM and reinstall, but I still get the error. Files generated by MBAM troubleshooter attached, except for the license key.

mbst-clean-results.txt mbst-grab-results.zip

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Hi @ronzie009,

Thanks for reporting.

  • Could you carry out the following instructions please as some of the logs collected by the Support Tool are cut off: https://support.malwarebytes.com/docs/DOC-1318
  • If you boot the computer into Safe Mode, do you see the same issue with opening the user interface?
  • Could you provide a full screenshot depicting the error message please.
Edited by LiquidTension

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Running FRST.exe produced this error box:

"AutoIt Error: Line 10191 (File "C:\Users\ron\Desktop\FRST.exe"): Error: Variable used without being declared."

FRST.txt attached, there was no Addition.txt

The interface opened in safe mode, the only error was about not being able to contact the license server.

FRST.txt

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Hi @ronzie009,

Thanks for the information.

Please do the following:

  • Please download MiniToolBox using the link below:
    http://download.bleepingcomputer.com/farbar/MiniToolBox.exe
  • Right-click MiniToolBox.exe and select AVOiBNU.jpg Run as administrator to run the program.
  • Check the following items: List Installed Programs
  • Click Go.
  • A file named MTB.txt will be saved to you Desktop.
  • Please attach the file in your next reply.


Could you also run Autoruns: https://live.sysinternals.com/autoruns.exe
Once open and scanning has finished, click File > Save and save the file. Zip it up and attach to your post.

Edited by LiquidTension

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14 minutes ago, TomTEK said:

Hi Porthos. Zip file attached. Thank you

Please try uninstalling and reinstalling Malwarebytes for Windows using the Malwarebytes Support tool. 

Uninstall and reinstall using the Malwarebytes Support Tool
https://support.malwarebytes.com/docs/DOC-2674

Let me know if that clears up the issue or not.

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Same problem. Tried mbam support tool >repair>scanning for issues...Endless scan. Can't imagine what would happen if try to uninstall MBAM with this tool. Any other method to completely uninstall mbam and this ''tool''?

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Tried to uninstall via control panel - no avail. In safe not - no avail. Ran the mbam ''tool'' in safe mode and uninstalled. I hope that mbam and their ''special tool'' didn't brake my new windows 10. 
Btw, mbam was so light and good app for regular scans. What you did last several years with mbam is awful. Buggy, buggy, buggy, buggy, buggy. 

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Hi everyone,

If you have an AMD graphics card, could you start by ensuring the drivers are up-to-date.

If the issue persists, please do the following:

  • Press the Windows Key + R on your keyboard at the same time.
  • Type dxdiag and click OK.
  • Wait for the window the open. It may take ~30 seconds.
  • Once opened, click Save all information.
  • Save the file to your Desktop and attach it in your next reply.


Afterwards:

  • Ensure mbam.exe is not running.
  • Please download DebugView using the link below.
    https://live.sysinternals.com/dbgview.exe
  • Open your Downloads folder.
  • Double-click nHEhMHp.png Dbgview.exe. Click Yes if prompted by AVOiBNU.jpg User Account Control.
  • Wait for the DebugView window to open.
  • Once open, attempt to open the Malwarebytes user interface and wait for the error.
  • Wait 20 seconds.
  • Click File followed by Save as.
  • Select your Desktop as the save location and save the file.
  • Please attach the saved file in your next reply.

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I am getting this error when trying to open or reinstall MBAM 4 through an RDP session to my Windows 10 desktop.  It seems the MBAM UI is choking on something when working within the RDP GDI redirector.

If I work locally on this PC's console or connect remotely with AnyDesk (scraping the framebuffer from the AMD-based video chipset), the MBAM UI comes up without issue.

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I'm running an AMD Radeon HD 6870 and after connecting through teamviewer it worked again! I have another computer with a GT 1030 and didn't run into this issue. This must be something to do only with AMD cards. 

Thanks guys!

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I was also using RDP and have an AMD card. When I access the pc directly with a monitor/keyboard/mouse connected to it MBAM 4 works fine.

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I am also using  RDP and have an AMD card. When I access the computer directly MBAM 4 works fine. With RDP I get the error message "loadlibrary failed with error 87 the parameter is incorrect"

Using Teamviewer, it all works fine. 

Hopefully Malwarebytes will push through an update to fix this soon and will communicate with us

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Hi all,

Could you provide us with the information below please to help us resolving this issue.

  • Press the Windows Key + R on your keyboard at the same time.
  • Type dxdiag and click OK.
  • Wait for the window the open. It may take ~30 seconds.
  • Once opened, click Save all information.
  • Save the file to your Desktop and attach it in your next reply.


Thank you!

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10 minutes ago, LiquidTension said:

Hi all,

Could you provide us with the information below please to help us resolving this issue.

  • Press the Windows Key + R on your keyboard at the same time.
  • Type dxdiag and click OK.
  • Wait for the window the open. It may take ~30 seconds.
  • Once opened, click Save all information.
  • Save the file to your Desktop and attach it in your next reply.


Thank you!

I sent it in to you via e-mail replying to Malwarebytes Support Ticket 2757942

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