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Hello

I'm still doing some tests. I've tried a new test and the same result. Most of the time he stays looking for updates, but in some, like this, he starts and goes as far as file analysis, but from that point, it takes less than a minute and suddenly it's as if he went through the previous steps without doing anything , suddenly from a few analyzed elements, I moved to 200,000 when it started with the file analysis, and soon after stopped.

I hit the results of the analysis with version 3 and these failed attempts, in case it's any use


 

Malwarebytes
www.malwarebytes.com

-Detalles del registro-
Fecha del análisis: 8/11/19
Hora del análisis: 10:27
Archivo de registro: edf2343a-0209-11ea-982c-6cf04976c26a.json

-Información del software-
Versión: 3.8.3.2965
Versión de los componentes: 1.0.629
Versión del paquete de actualización: 1.0.13233
Licencia: Premium

-Información del sistema-
SO: Windows 10 (Build 18362.449)
CPU: x64
Sistema de archivos: NTFS
Usuario: MIGUEL-PC\Miguel

-Resumen del análisis-
Tipo de análisis: Análisis de amenazas
Análisis iniciado por:: Manual
Resultado: Completado
Objetos analizados: 424658
Amenazas detectadas: 0
Amenazas en cuarentena: 0
Tiempo transcurrido: 14 min, 21 seg

-Opciones de análisis-
Memoria: Activado
Inicio: Activado
Sistema de archivos: Activado
Archivo: Activado
Rootkits: Activado
Heurística: Activado
PUP: Detectar
PUM: Detectar

-Detalles del análisis-
Proceso: 0
(No hay elementos maliciosos detectados)

Módulo: 0
(No hay elementos maliciosos detectados)

Clave del registro: 0
(No hay elementos maliciosos detectados)

Valor del registro: 0
(No hay elementos maliciosos detectados)

Datos del registro: 0
(No hay elementos maliciosos detectados)

Secuencia de datos: 0
(No hay elementos maliciosos detectados)

Carpeta: 0
(No hay elementos maliciosos detectados)

Archivo: 0
(No hay elementos maliciosos detectados)

Sector físico: 0
(No hay elementos maliciosos detectados)

WMI: 0
(No hay elementos maliciosos detectados)


(end)

 


 

Malwarebytes
www.malwarebytes.com

-Detalles del registro-
Fecha del análisis: 9/11/19
Hora del análisis: 14:19
Archivo de registro: 8d830666-02f3-11ea-a548-6cf04976c26a.json

-Información del software-
Versión: 4.0.4.49
Versión de los componentes: 1.0.718
Versión del paquete de actualización: 1.0.14714
Licencia: Premium

-Información del sistema-
SO: Windows 10 (Build 18362.449)
CPU: x64
Sistema de archivos: NTFS
Usuario: MIGUEL-PC\Miguel

-Resumen del análisis-
Tipo de análisis: Análisis de amenazas
Análisis iniciado por:: Manual
Resultado: Cancelado
Objetos analizados: 219867
Amenazas detectadas: 0
Amenazas en cuarentena: 0
Tiempo transcurrido: 5 min, 54 seg

-Opciones de análisis-
Memoria: Activado
Inicio: Activado
Sistema de archivos: Activado
Archivo: Activado
Rootkits: Activado
Heurística: Activado
PUP: Detectar
PUM: Detectar

-Detalles del análisis-
Proceso: 0
(No hay elementos maliciosos detectados)

Módulo: 0
(No hay elementos maliciosos detectados)

Clave del registro: 0
(No hay elementos maliciosos detectados)

Valor del registro: 0
(No hay elementos maliciosos detectados)

Datos del registro: 0
(No hay elementos maliciosos detectados)

Secuencia de datos: 0
(No hay elementos maliciosos detectados)

Carpeta: 0
(No hay elementos maliciosos detectados)

Archivo: 0
(No hay elementos maliciosos detectados)

Sector físico: 0
(No hay elementos maliciosos detectados)

WMI: 0
(No hay elementos maliciosos detectados)


(end)

 

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Scanning still doesn't work and I have to have malware protection disabled for PC to work properly.  on the other pc it still works perfectly and it's something I don't understand  wait for a new version to see if the problems are solved, and if this is not the case over time I will have to stop using this program on this PC after many years using it, because on this pc I have more beards installed for several  years

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well, on one occasion, as I had already put the report, he managed to finish doing an analysis correctly after an expensive update of the data package ... but never again

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If in the next few hours, I can update to November update, and check if there is any change ....

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updated to november update and everything remains the same

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Yes, we're going to need more logs. It's late for me but I'll gather some information for the next set of logs and post back to you some time tomorrow.

Thank you for your patience

Ron

 

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Can you please add an exclusion to the following folders in Malwarebytes

C:\ProgramData\Microsoft\Network\Downloader
C:\Windows\system32\config

Then reboot and try again and let me know if it still hangs or not

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when it arrives at the analysis of the registry, it jumps in a second to approximately 200,000 elements, advances something else and stops ... this is always done now

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When you say nothing.

  1. The application does not install?
  2. The application will not open?
  3. The application will not complete a search for updates?
  4. The application will not start a scan?
  5. The application will not complete a scan?
  6. Something else?

Thanks

 

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I still have the same two problems from the start.  the analyzes begin but do not end. When they reach the section of analyzing the Windows registry, it suddenly jumps to analyze files at a large amount, it advances a little more and then stops.  It is as if analyzing the registry ignores it and there it seems the error. And I keep the anti-malware protection disabled because if not the computer slows down

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What is your current DNS set to?

Can you temporarily reset it to 8.8.8.8 and retest. I'm wondering if some type of telemetry is having trouble with the Cloud portion of heuristics

 

 

 

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Since the program is not actually crashing or freezing I'm not sure a memory dump would help us.

Can you try the following.

Download and save Process Monitor to your system
https://docs.microsoft.com/en-us/sysinternals/downloads/procmon

Then close as many applications and programs and auto start programs as you can so that the monitor will have much less to monitor.

Then run Malwarebytes and get ready to run the scan. Then open Process Monitor (you may want to open it ahead of time so you're a bit more familiar with the program) then start monitoring and then start the scan. As soon as you think the scan is having issues and not doing the right thing then stop the Monitor process and save the log. Then you can also go quit Malwarebytes scan now.

Then zip up the log from the Process Monitor and attach it to your next reply. If the file is too large to upload let me know.

If you need more detailed instructions please let me know as well.

Thank you again

Ron

 

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Please use the following

Upload File(s) to WeTransfer:

  • Visit WeTransfer.com
  • Click on I Agree
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  • Click on the icon on the lower left indicated in the below image
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  • Select the Link option
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  • Click on +Add Files
    CvZMyrC.png
  • Browse to the location of the file and double-click on it or click once on it and select Open
    S5Ty834.png
  • Click on Transfer
    8eYfZGi.png
  • Once the transfer completes, click on Copy link
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  • Once you receive the Copied! message as indicated below, paste the link into your next reply
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Thank you. We will review and see what we can find. I may have something else for you to try in a moment. We're checking on something else as well.

 

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