jpb1958 Posted November 3, 2019 ID:1342767 Share Posted November 3, 2019 Hello I am using the chrome browser. Everytime I click on a link to open a new page I am getting a malware warning about something called cronyjohn. Can someone help me please? Link to post Share on other sites More sharing options...
Maurice Naggar Posted November 3, 2019 ID:1342776 Share Posted November 3, 2019 Hi, My name is Maurice. I will be helping and guiding you, going forward on this case. Please follow my directions as we go along. Please do not do any changes on your own without first checking with me. If you will be away for more than 3 consecutive days, do try to let me know ahead of time, as much as possible. Please only just attach all report files, etc that I ask for as we go along. . The Malwareytes web protection is protecting your PC. For Your Information: The website Block message indicates that a potential risk was blocked by the malicious website protection. The Malwarebytes web protection, by default, will always show each IP block occurrence. The Malwarebytes Webs protection feature will advise customers when a known or suspected malicious IP is attempted to be reached (outgoing) or is trying access your PC. See our info page https://www.malwarebytes.com/lp/ip-blocking/?ipblock=true Incoming block notice can be ignored, our software is blocking the threat and there is nothing more that can be done. On Outbound blocks, any attempted connection was stopped. No action is required unless you’re also experiencing malware symptoms or there are multiple (different) IPs (ex;123.23.34 and 4.44.56). . I would appreciate getting some key details from this machine in order to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support- 1.5.1.681.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply. Thank you. Link to post Share on other sites More sharing options...
jpb1958 Posted November 4, 2019 Author ID:1342930 Share Posted November 4, 2019 Hello Maurice Thank you for getting back to me. Please find attached the file you requested. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Maurice Naggar Posted November 4, 2019 ID:1342931 Share Posted November 4, 2019 Thank you for the report. First a bit of updating for Malwarebytes. I want to be sure your Malwarebytes is updated to version 3.8.3.2965 Start Malwarebytes. Click Settings. Then scroll back up to "Application Updates" click the grey button "Install Application Updates". Have patience. Follow all prompts. [ 2 ] I would suggest to download, Save, and then run Malwarebytes ADWCLEANER. Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan. Version 7.4 of Adwcleaner detects factory Preinstalled applications too! I encourage you to take a look at the announcement blogpost to learn more this new detection category: https://blog.malwarebytes.com/malwarebytes-news/2019/07/your-device,-your-choice:-adwcleaner-now-detects-preinstalled-software/. Please download Malwarebytes AdwCleaner https://downloads.malwarebytes.com/file/adwcleaner Be sure to Save the file first, to your system. Saving to the Downloads folder should be the default on your system. Go to the folder where you saved Adwcleaner. Double click Adwcleaner to start it. At the prompt for license agreement, review and then click on I agree. You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner). Then click on Dashboard button. Click the blue button "Scan Now". allow it a few minutes to finish the Scan. Let it remove what it finds. NOTE: When it comes to the section " Pre-installed applications You can skip that. Please find and send the Adwcleaner "C" clean report. In Adwcleaner, click the "Reports" button. Look at the list of reports for the latest date & type "Clean". Double Click that line & it will open in Notepad. Save the file to your system and then Attach that with your reply. That C clean report will be the one with the most recent Date and time at folder C:\AdwCleaner\Logs Thanks. Keep me advised. Link to post Share on other sites More sharing options...
jpb1958 Posted November 5, 2019 Author ID:1343139 Share Posted November 5, 2019 Hello Maurice I wasn't expecting such a quick reply when i emailed you yesterday. I had to get up for work early this morning anyway, so if you have been waiting for my reply then please accept my appologies. Please find attached the 'clean' report as requested. AdwCleaner[C00].txt Link to post Share on other sites More sharing options...
Maurice Naggar Posted November 6, 2019 ID:1343258 Share Posted November 6, 2019 Thanks for the Adwcleaner report. That is a worthwhile cleanup. Question: Have any new block notices show up that mention "cronyjohn" ? I have 2 other tips for you at this point. See this article on our Malwarebytes Bloghttps://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/ You want to disable the ability of each web browser on this machine from being able to allow "push ads". That means Chrome, Firefox, or Edge browser (on Windows 10), or on Opera. Scroll down to the tips section "How do I disable them". [ 2 ] I suggest you install the Malwarebytes Browser guard on to Chrome browser. To get & install the Malwarebytes Browser Guard extension for Chrome, Open this link in your Chrome browser: https://chrome.google.com/webstore/detail/malwarebytes/ihcjicgdanjaechkgeegckofjjedodee Then proceed with the setup. Link to post Share on other sites More sharing options...
Maurice Naggar Posted November 11, 2019 ID:1344377 Share Posted November 11, 2019 Hello. How is it going ? Are you still with us ? Link to post Share on other sites More sharing options...
Maurice Naggar Posted November 13, 2019 ID:1344966 Share Posted November 13, 2019 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
Maurice Naggar Posted November 14, 2019 ID:1345260 Share Posted November 14, 2019 Hi. I have re-opened the help topic. You wrote Quote I installed Browser Guard like you asked and it's really helped. I am still getting the cloyjohn error pop up but nothing like as often. I would like to know just where its is this "display" shows ! Is it in the frame of a web browser ? if yes, which one ? or else, is it perhaps a small window on the lower right of the screen ? and Can you grab a screen image grab and send a copy with next reply ? OR is this just a block notice window from the Malwarebytes web protection ? Please apply these steps here. Be sure to turn off the SYNC option on Google Chrome: Using Chrome browser go to https://www.google.com/settings/chrome/sync and sign into your account. Scroll down until you see the "reset sync" button and click on the button At the prompt click on "Ok". NEXT for Chrome, while Chrome is running: Press & hold SHIFT+CTRL+Del keys on keyboard to get menu for clearing browsing data: Check mark the line "Browsing history" Check mark the line "Download history" Check mark the lined "Cached images and files" and press Clear Data button ( in blue ) NEXT: Do this next scan, Before pressing the "scan" button be sure that Chrome is closed along with all other web browsers. Let’s start by doing a new thorough scan with Malwarebytes for Windows. The goal is to see whether there is an infection or P U P. Let's do one new run with Malwarebytes for Windows. Start Malwarebytes. Click Settings. Click Protection tab & scroll down to Scan options. On the section "Potential Threat Protection" look down at the one "Potentially Unwanted Programs (PUPs)" look and make sure it is set to "Always detect PUPS ". and look down at the one "Potential Unwanted Modifications (PUM)" look and make sure it is set to "Always detect PUM ". and scroll all the way down to the section Automatic Quarantine On the line "Automatically quarantine detected malware" be sure it is ON Then once all set there, click on SCAN button Then insure Threat scan has a check mark. Then click Start scan. Review the results list. Then I would suggest you make sure all lines have a check mark To that end, if you click the very top left checkbox you can force all detected lines ( if any are detected) to be selected for removal. Be sure each line is checked. Then you can proceed to click on the blue button Quarantine selected. In Malwarebytes. Click the Reports button ( on the left ) Look for the "Scan Report" that has the most recent Date and time. When located, click the check box for it and click on View Report. Then click the Export button at the bottom left. Then select Text File (*.txt) Put in a name for that file and remember where the file is created. Then attach that file with your next reply Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 19, 2019 Root Admin ID:1346037 Share Posted November 19, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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