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diddlydudette

Can't access a website. Malwarebytes won't allow it and I need to get to it

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https://formcrafts.com/ is the site I need to have access to. I tried putting the website on the exclusion list but I'm still unable to get to the page.

What else can I do in setting or elsewhere to fix this? This is so frustrating when I need access to it.

Thanks in advance.

I have Windows 10

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

I use the same security programs and browsers and I'm not blocked from going to that site

Check if Malwarebytes'  quarantined list and if present remove it.
https://www.malwarebytes.com/support/guides/mbam-legacy/History_Q.html

===

If the problem persists execute this program.

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file:
In the Reply section in the bottom of the topic Select Click the Choose a File.
Navigate to the location of the File.
Click the file. It will appear in section.
Click the Saving button.

Please post the logs for my review.

Wait for further instructions
====

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Hi Nasdaq,

Thanks for your help. Yes, most people can access that page, but for some reason I can't. It's a bit aggravating.

There were 2 files in quarantine but I deleted both but that had no affect on the issue.

Attached you will find my 2 text files.

Thanks again.

Addition.txt FRST.txt

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Hi,

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

Please post the Fixlog.txt and let me know what problem persists.

fixlist.txt

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Thanks again for your continued help. This is so odd that others can access the page but I can't.

The problem still persists.

These are the error pages I get from the different browsers:

Firefox

Unable to connect

Firefox can’t establish a connection to the server at formcrafts.com.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer’s network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Chrome

Your Internet access is blocked

Firewall or antivirus software may have blocked the connection.

ERR_NETWORK_ACCESS_DENIED

Microsoft Edge

Hmmm...can’t reach this page

Try this


Privacy statement

Fixlog.txt

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Hi,

Let fix this.

Launch Notepad, and copy/paste all the blue instructions below to it.
Save in: Desktop
File Name: fixme.reg
Save as Type: All files
Click: Save

Windows Registry Editor Version 5.00
[-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains]
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains]
[-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges]
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains]

Then, disconnect from the Internet!
Next,
Back on the Desktop, double-click on the fixme.reg file you just saved and click on Yes when asked to merge the information.
Optional if the following programs are in your computer.
Note that since the Domains are deleted SpywareBlaster protection must be re-enabled. Spybot's Immunize feature must be used again, also you have to re-install IE-SpyAd if installed.

Restart the computer normally.

Let me know if the problem persists.

==

p.s.

If the problem persists, reset your router. It may be compromised.

How to Reset a Router Back to the Factory Default Settings
http://www.ehow.com/how_2110924_reset-back-factory-default-settings.html

Then, please reconfigure it back to your preferred setting.. Below is the list of default username and password, should you don't know it ;)

http://www.routerpasswords.com/
http://www.phenoelit-us.org/dpl/dpl.html
===

Reset for Linksys, Netgear, D-Link and Belkin Routers
http://www.techsupportforum.com/2763-reset-for-linksys-netgear-d-link-and-belkin-routers/

====
How to tell if my Wireless is secure.
http://www.ehow.com/how_6775466_tell-wireless-secure_.html

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Thank you once again.

I think I'm going to give it up. Yesterday I spent a good amount of time re-entering in passwords, getting codes to get back into websites because all my cookies were deleted. I don't want to go thru that again.

I will just have to figure out another way to get into that link. I may just have to go to a neighbor's house just to use that link. I use it often so was hoping there would be an easy fix but I don't feel comfortable messing with my router and all that.

Thanks so much for your help. I really appreciate it.

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Hi,

 The fixme.reg will reset your ZoneMap\Domains to the default value.

Mine are all empty.

This will also empty all  your entry if any are listed.

p.s.

You  can check the current setting by looking at your Registry Entries.

 

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Hi, what does this mean? I can't just let things be as they are on my computer? I would prefer to do that if I can. I'd rather just give up and not try anything else. Can I do that or do I need to reset ZoneMap/Domains?

I really don't want to have to go in once again and lose my cookies.

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Would I be harming my computer if I don't reset the fixme.reg? Or should I do it? If I need to do it, what all will it entail? Will it delete cookies again?

What would happen if I don't run it?

Thanks.

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Hi,

It's you call if you want to stay as it is.

===

Read about Internet Explorer security zones registry entries
https://support.microsoft.com/en-us/help/182569/internet-explorer-security-zones-registry-entries-for-advanced-users

If you are at ease in looking at the Registry run Regedit.exe and look at what the suggested keys in the topic will tell you.

Let me know if you need help.

p.s.
Do not do any change to the keys. Just close the Registry editor.

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Thanks. I guess my question is, after all the tests I ran, is my phone altered at all to the point that I need to complete the below instructions from you? I'm sorry but I don't know. I'm technically challenged. Is it necessary to reset ZoneMap/Domains to default value?  You say it's my call but I dont' know enough about it to know if I should or not. Thanks.

The fixme.reg will reset your ZoneMap\Domains to the default value.

Mine are all empty.

This will also empty all  your entry if any are listed.

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Hi,

ZoneMap\Domains
Mine are all empty.

Then there is no need to run the .reg fix.

====

Since this is the only site formcrafts.com which is giving your difficulties add it to the Internet Explorer Trusted site.

How To:
https://ca.godaddy.com/help/what-is-a-trusted-site-in-internet-explorer-325

Check the note about Firefox on the bottom of the page.

Restart the computer when the site is added.

Does that help?
Any problems is you used an IE or Chrome to get to the site?

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