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I purchased a DOOGEE X5 Pro phone a while back, and while I thought the phone would be good, that wasn't the case at all. But there's a problem that I've been putting off seriously tackling until now: This phone (or the one I got at least) has a major adware problem. 

After a while of some use, the phone would:

  • Randomly be redirected to malicious ad content within the default browser.
  • Randomly display popup ads that are difficult to take off because they have a timer delay on the close/X button to close the ad, or would even temporarily disable the touch functionality of the phone.
  • Persistent notifications labelled "[GameCenter] ...."
  • These highly annoying ads appear within minutes of using the phone.

 

And what about resetting the phone? It works for a while, and then goes back to doing the same thing.

At first I thought it was malicious apps causing trouble, so I avoided certain apps and factory resetted it if an app turned out to be malicious. But it would seem that isn't the case as even after installing more major apps like Reddit resulted in the adware suddenly showing up. 

As you can see the first screenshot below, the app that brings up the adware has a chinese name that I can't recognise. In the notification bar, I circled the icon of the '[GameCenter]..." notification. As for the other screenshot, I suspect that it's the adware/malware in question,  but it's installed as a system application so I can't uninstall it.

For now I have Malwarebytes (Premium Trial) and Norton Mobile Security to see if it can be stopped. So far nothing has occurred, but it's only been two days (I'll probably try reinstalling other apps to see if it's triggered).

After reading about the 'xhelper' malware that sounded very similar to what was happening on my phone, I thought it would be worth asking about this in forums to see if I can get some help.

Screenshot_20191030-211828.png

Screenshot_20191101-090343.png

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Hi @DeathWitch,

Sounds like you may have preinstalled.  If that's the case, we may have a solution.  If you don't mind sending, lets start with an Apps Report.

To send an Apps Report with Malwarebytes for Android use the following instructions.

1.Open the Malwarebytes for Android app.

2.Tap the Menu icon.

3. Tap Your apps.

4. Tap three lines icon in upper right corner.

5. Tap Send to support

Choose an email app to send Apps Report.

Your email app will open with the Apps Report included.

At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum.  This allows our support staff to know where to direct it.

By sending the Apps Report, you will create a ticket in our support system.

Private Message (PM) me the email used and/or the ticket number assigned.

From there, we can find out what app could be the issue, and move forward removing via this method:

You can use this method to uninstall for current user (details in link below):

https://forums.malwarebytes.com/topic/216616-removal-instructions-for-adups/

Warning: Make sure to read Restoring apps onto the device (without factory reset) in the rare case you need to revert/restore app.

Use this/these command(s) during step 7 under Uninstalling Adups via ADB command line to remove:

adb shell pm uninstall -k --user 0 <package name>

Nathan

 

 

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