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After installing Malwarebytes to remove malware, I get two of these popups during startup.  I don't know if they are from malware or from malwarebytes.  There is no text in the popup, only an "OK" button and an Info icon.  I close these without clicking on the "OK" button, but how do I get rid of these?

startp popup.PNG

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

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  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
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I saw a similar popup recently when launching MB v4.0.2 beta version (in free mode), small blank window in the middle of the desktop which disappeared after a few seconds.
I eventually guessed/decided that it was supposed to be a 'New version Available' notification that had no text for some reason.
I had both 'Notify me when a new version becomes available' and 'Close notifications after 5 seconds' selected.
I have since updated to v4.0.3 beta and no longer get that popup at launch.

That is a beta version so you expect the odd glitch, but maybe it's more than that and the version update notification may be glitched for v3 as well?.

Try checking to see if your version of MB3 is up to date.

 

Edited by nukecad

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Thanks for the reply.  So is it safe to click on the "OK" button?  It looks like I have version 3.8.3, but it says there are no program updates.  How do you upgrade to version 4?  

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Hello @LesterH

Let's go ahead and scan the system for any possible malware

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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I didn't run it, because your instructions said to run it if Malwarebytes didn't run.  Because Malwarebytes was working, I didn't run it. Should I run it anyway?

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Please follow the directions from the following topic.

 

 

The following program does not look like a valid link. Did you create it?

Startup: C:\Users\leste\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Owmzwvxmybddiyh.lnk
Points to:  Owmzwvxmybddiyh.lnk -> C:\Users\leste\AppData\Roaming\NoQh\isoburn.exe

Please find that file and upload it to https://virustotal.com and have them scan it

 

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No I did not create that program.  I will follow the instructions for the second topic and upload the file to the virustotal site.  I think the original malware had something to do with Chrome.  It hacked into my Amazon account and placed an unauthorized order, and I wonder if it somehow found my Amazon password in Chrome's saved passwords.  Thank you for your help.

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After you've done the clean up I'll go ahead and give you some advice to help better protect your privacy and data

Also, check ALL of your extensions. It looks like one of them may be unwanted

 

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Ok. I did the cleanup.  My computer is still searching for the .lnk file, but I uploaded the isoburn.exe file to virustotal.   I'm not sure what you mean by "checking extensions".  What do I need to do for that?  Thanks.

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The popup no longer shows up after I deleted the isoburn.exe file.  The computer ran fine after I first installed malwarebytes to get rid of the malware.  I was just annoyed by the popup at startup.  Thank you for your help!

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Great, glad to hear all is good now. I'll go ahead and close your topic soon and leave you with the following to help better protect your privacy and data.

 

 

If you're not backing up your data and you're still using Google Chrome then you're just not serious about Privacy, Safety, and protecting your data. Malwarebytes is a fantastic program but you still need to back up your data and you still need to block scripts and Ads in your browser. 
If you're still using Google Chrome I would highly suggest you consider using Firefox instead. For more advanced users you might consider installing NoScript as well (it does have a higher learning curve though)

Help Secure your browsers
 
You may be interested in using our new Malwarebytes Browser Guard to help protect your browser from items that uBlock or others don't target.

Please install uBlock Origin for your browsers to better protect your system.

FireFox, ChromeOpera , SafariMicrosoft Edge
AdBlock Plus for Internet Explorer

How to use uBlock Origin to protect your online privacy and security | uBlock Origin tutorial 2018
This video tutorial above explains how to use uBlock Origin in advanced user mode and all the advanced settings to protect your online privacy and help prevent unwanted sites from changing your browser settings

Delete Cookies Automatically

Cookie AutoDelete plugin
Chrome  | Firefox 

Browser push notifications: a feature asking to be abused
HTTPS Everywhere
NOTHING TO HIDE documentary

Review your email and Office choices

Quit Gmail for free encrypted email - Tutanota
Why ProtonMail Is More Secure Than Gmail
LibreOffice - Free and open source office suite

Use Password Management software

Bitwarden
KeePass Password Safe

Make sure you use a strong master password
Then set the key transformation settings (the link below helps provide information on how to choose good settings)
https://pthree.org/2016/06/29/further-investigation-into-scrypt-and-argon2-password-hashing
KeePass Password Manager: Full Detailed Setup (good YouTube video on setup and using Keepass but choose the Argon2 method for Key transformation)

Encrypted Instant Messenger and Voice Calls

Riot
Signal
Wire
Wickr Me

Follow-up Reading

Everything you need to know about cybercrime
10 easy ways to prevent malware infection 
Keep your data backed up

Thank you for choosing Malwarebytes as your preferred security protection software and tell your friends and family too. We're here to help.


Ron

 

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