AdwCleaner not working on Windows 8.1

[oyvey]

Hi

The title pretty much sums it up.

I have two PC's: one that runs Windows 8.1, and the other runs Windows 10.

AdwCleaner works on Windows 10, but not on Windows 8.1.

I also tried to run AdwCleaner on two more Windows 8.1 PC's; no luck.

"AdwCleaner" folder is created in the boot drive when I first try to run it--with admin privileges. When I try to run it afterwards-- with/without admin privileges-- nothing happens.

Version I tested was 7.4.1

 

Am I doing something wrong?

Is this a bug?

 

Help would be appreciated

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the AdwCleaner Help forum.

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

• AdwCleaner user guide
• A malicious element isn't being detected? Submit the sample here!
• Need help with another Malwarebytes product or malware removal?
  • Click here for home support
  • Click here for business support
  • Click here for malware removal help

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[exile360]

Greetings,

Please try the latest version, build 7.4.2, to see if that makes any difference.  It is available for download here.

Please let us know how it goes.

Thanks

[oyvey]

I tested the 7.4.2 version on a Windows 8.1 Pro machine; still not working.

AdwCleaner has stopped working pops up.

[exile360]

OK, please zip and attach the folder C:\ADWCleaner to your next reply.

In case you need instructions on how to do so, it would likely be easiest to right-click the folder and select Copy then right-click somewhere that you have full write permissions such as your desktop and select Paste then right-click the copy of the folder you copied in the new location and hover your mouse over Send to and select Compressed (zipped) folder and attach the resulting ZIP file to your next reply.

Thanks

[nikhils]

Hello @oyvey

Can you run AdwCleaner in the Safe mode ? Does it work ?

[oyvey]

There's the log folder

Inside is one .log file

here's the content of the log file

2019-10-04 17:16:58 :  <INFO>      [Application] AdwCleaner  7 . 4 . 1  launched
2019-10-04 17:16:58 :  <FATAL>     ASSERT: "uint(i) < uint(size())" in file C:\QtAdwCleaner\include\QtCore/qstring.h, line 885
2019-10-04 17:17:09 :  <INFO>      [Application] AdwCleaner  7 . 4 . 1  launched
2019-10-04 17:17:09 :  <FATAL>     ASSERT: "uint(i) < uint(size())" in file C:\QtAdwCleaner\include\QtCore/qstring.h, line 885
2019-10-04 17:18:09 :  <INFO>      [Application] AdwCleaner  7 . 4 . 1  launched
2019-10-04 17:18:09 :  <FATAL>     ASSERT: "uint(i) < uint(size())" in file C:\QtAdwCleaner\include\QtCore/qstring.h, line 885
2019-10-04 17:18:38 :  <INFO>      [Application] AdwCleaner  7 . 4 . 1  launched
2019-10-04 17:18:38 :  <FATAL>     ASSERT: "uint(i) < uint(size())" in file C:\QtAdwCleaner\include\QtCore/qstring.h, line 885
2019-10-25 04:38:24 :  <INFO>      [Application] AdwCleaner  7 . 4 . 2  launched
2019-10-25 04:38:24 :  <FATAL>     ASSERT: "uint(i) < uint(size())" in file C:\QtAdwCleaner\include\QtCore/qstring.h, line 885
2019-10-25 04:38:37 :  <INFO>      [Application] AdwCleaner  7 . 4 . 2  launched
2019-10-25 04:38:37 :  <FATAL>     ASSERT: "uint(i) < uint(size())" in file C:\QtAdwCleaner\include\QtCore/qstring.h, line 885
2019-10-25 04:38:47 :  <INFO>      [Application] AdwCleaner  7 . 4 . 2  launched
2019-10-25 04:38:47 :  <FATAL>     ASSERT: "uint(i) < uint(size())" in file C:\QtAdwCleaner\include\QtCore/qstring.h, line 885
 

AdwCleaner.zip

[oyvey]

Tried to run it in safe mode.

It does not work at all. It doesn't even edit or entries to the log file-- as if no process is created when I double click or run with admin privileges.

[exile360]

Are you able to run Malwarebytes?  If you haven't tried yet, you may download the latest version from here.  It may help to determine if the issue is just with ADWCleaner or all Malwarebytes products/tools.

[oyvey]

I tried AdwCleaner on two devices running Win 8.1 (Home and Pro editions.)

Home edition device has latest version of Malwarebytes installed, and is running smoothly.

Pro edition device doesn't have Malwarebytes installed (not my device and owner doesn't want it installed.)

[nikhils]

Hello @oyvey

On the machine where AdwCleaner does not run:

Can you please download and run support tool from https://downloads.malwarebytes.com/file/mbst

1. Go to the Advanced options tab.

2. Click on the "Gather logs" button.

Please attach the mbst-grab-results.zip folder to this post.

Thank you.

[oyvey]

Feels like I'm running a full system scan with this tool; taking forever.

Is this normal?

Does this tool need internet connection? Why?

[nikhils]

It should only take a couple of minutes. Did it generate any log on the desktop ?

If it still takes too long, can you boot into safe mode and run the same?