Yas Posted October 21, 2019 ID:1340688 Share Posted October 21, 2019 Hello. I had this problem and unchecking BottomUp ASLR Enforcement worked initially....until today. Now issue blocking Word reappears. Even following the steps to uncheck BottomUp ASLR Enforcement fails to work this time. Have to restart the computer every time to get documents to save. It is clearly a Malwarebytes/Word conflict issue. This is very problematic for me. PLEASE fix this issue as it is causing a lot of distress. Thank you. Link to post Share on other sites More sharing options...
Yas Posted October 21, 2019 Author ID:1340689 Share Posted October 21, 2019 7 minutes ago, Yas said: Hello. I had this problem and unchecking BottomUp ASLR Enforcement worked initially....until today. Now issue blocking Word reappears. Even following the steps to uncheck BottomUp ASLR Enforcement fails to work this time. Have to restart the computer every time to get documents to save. It is clearly a Malwarebytes/Word conflict issue. This is very problematic for me. PLEASE fix this issue as it is causing a lot of distress. Thank you. I get this unless I restart computer: “Word cannot create or save this file. Make sure that the disk you want to save the file on is not full, write-protected, or damaged.” Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 21, 2019 Root Admin ID:1340890 Share Posted October 21, 2019 Please follow the instructions here and post back your logs https://support.malwarebytes.com/docs/DOC-2396 Thank you @Yas Ron Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 21, 2019 Root Admin ID:1340911 Share Posted October 21, 2019 Please attach the mbst-grab-results.zip file per the document instructions. Thanks Link to post Share on other sites More sharing options...
Yas Posted October 22, 2019 Author ID:1340916 Share Posted October 22, 2019 mbst-grab-results.zip Link to post Share on other sites More sharing options...
Yas Posted October 22, 2019 Author ID:1340941 Share Posted October 22, 2019 I apologise for the errors I've made. I do not know how to remove the unwanted/inapplicable posts. I hope the last post supplies what you require. Thank you. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 22, 2019 Root Admin ID:1340942 Share Posted October 22, 2019 All good @Yas I've just now submitted a request to have someone from our Anti-Exploit team review your logs but it's late night and they're a busy team. Hopefully will hear something back tomorrow. Ron Link to post Share on other sites More sharing options...
Yas Posted October 22, 2019 Author ID:1340944 Share Posted October 22, 2019 Thank you. Link to post Share on other sites More sharing options...
Staff Arthi Posted October 22, 2019 Staff ID:1340953 Share Posted October 22, 2019 Hi Yas, Thank you for reporting and posting the logs. We will take a look at it and get back to you as soon as we can. Link to post Share on other sites More sharing options...
Yas Posted October 22, 2019 Author ID:1341122 Share Posted October 22, 2019 Okay thanks. I shall wait for your input. Link to post Share on other sites More sharing options...
Staff Arthi Posted October 22, 2019 Staff ID:1341136 Share Posted October 22, 2019 Hi Yas, I am not seeing any obvious issues in the logs you sent. I want to basically isolate the cause. Can you please disable Exploit Protection on the right side of the MB3 product UI and try to reproduce the issue. Link to post Share on other sites More sharing options...
Yas Posted October 23, 2019 Author ID:1341152 Share Posted October 23, 2019 On 10/22/2019 at 11:19 AM, Yas said: mbst-grab-results.txt 268 B · 1 download Hello Arthi. I disabled Exploit protection as instructed. The issue remains. However, it is reassuring for me to know you found no obvious issue. Maybe I have it wrong. Maybe this time it is a Windows 10 update issue (this wouldn't surprise me). Last time, when the conflict happened, unchecking the BottomUp ASLR Enforcement box worked. Even rechecking the box did not reproduce the issue...until now. All functions are okay if I "Restart" my computer. If I need to start and then restart my computer at every day, then this is not a major inconvenience. My work requires that I can cut/paste/crop etc and modify documents regularly. As long as I can do this, then I can work with the double start up solution. I appreciate you and AdvancedSetup taking the time to look into this issue for me. It's Malwarebytes staff like you that keep me recommending your product to all. Your customer service is one of the best I've come across in this day and age. Thank you both very much. Please let your company managers know that I appreciate this aspect very much. Link to post Share on other sites More sharing options...
Yas Posted October 23, 2019 Author ID:1341155 Share Posted October 23, 2019 On 10/22/2019 at 11:19 AM, Yas said: mbst-grab-results.txt 268 B · 1 download Hello Arthi. I disabled Exploit protection as instructed. The issue remains. However, it is reassuring for me to know you found no obvious conflict or malware etc. Maybe I have it wrong. Maybe this time it is a Windows 10 update issue (this wouldn't surprise me)? Last time, when the conflict happened, unchecking the BottomUp ASLR Enforcement box worked. Even rechecking the box afterwards did not reproduce the issue...until now.All functions are okay if I "Restart" my computer. If, as a workaround, I need to start and then restart my computer at every day, then this is not a major inconvenience. My work requires that I can cut/paste/crop etc and modify documents regularly. As long as I can do this, then I can work with the double start up workaround.I appreciate you and AdvancedSetup taking the time to look into this issue for me. It's Malwarebytes staff like you (as well as a fantastic product) that keep me recommending your product and services to all. Your customer service is one of the best I've come across in this day and age. Thank you both very much. Please let your company managers know that I appreciate this aspect of the company very much. Link to post Share on other sites More sharing options...
Solution Yas Posted October 24, 2019 Author Solution ID:1341281 Share Posted October 24, 2019 Hello Arthi, I have found a solution to my issue. This is NOT a Malwarebytes conflict after all. It is due to a conflict with Windows Defender “Controlled Folder Access". I fixed it like this: Virus and threat protection→Virus and threat protection settings→Manage settings→Controlled folder access→Manage controlled folder access→Allow an app through controlled folder access→WINWORD.EXE . I hope this helps. Thank you again Arthi and AdvancedSetup for the time you've spent with me. Kind regards, Yas. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 24, 2019 Root Admin ID:1341413 Share Posted October 24, 2019 Thank you for the follow up @Yas and glad you were able to find and resolve the issue. Cheers Ron Link to post Share on other sites More sharing options...
Yas Posted October 24, 2019 Author ID:1341421 Share Posted October 24, 2019 Thank you Ron. I hope this solution assists other forum members. Thank you again for your time. Kind regards, Yas. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 24, 2019 Root Admin ID:1341446 Share Posted October 24, 2019 Closing this topic as it's been resolved. Link to post Share on other sites More sharing options...
Recommended Posts