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Incredibly Slow PC


x111josh
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Hi, just recently over the last few days my pc has started running extremely slowly, and most of the time programs i use don't respond, or just seem to disappear. I have recently installed a new antivirus scanner 'Bit Defender' and wondered if that had anything to do with it.

my main concern is the internet and msn messenger. which both sometimes don't respond and also just disappear randomly while working fine sometimes.

i have ran a HiJack This log for you to check out, so here it is:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 17:19:21, on 20/09/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe

C:\Program Files\BitDefender\BitDefender 2010\vsserv.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\Program Files\Toshiba\TOSHIBA Applet\TAPPSRV.exe

C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\ehome\ehtray.exe

C:\WINDOWS\eHome\ehmsas.exe

C:\WINDOWS\system32\igfxtray.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\WINDOWS\RTHDCPL.EXE

C:\WINDOWS\AGRSMMSG.exe

C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe

C:\WINDOWS\system32\TPSMain.exe

C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe

C:\Program Files\TOSHIBA\Tvs\TvsTray.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe

C:\Program Files\Synaptics\SynTP\Toshiba.exe

C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe

C:\WINDOWS\System32\DLA\DLACTRLW.EXE

C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe

C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe

C:\WINDOWS\system32\TPSBattM.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\BitDefender\BitDefender 2010\bdagent.exe

C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe

C:\Documents and Settings\Josh's\Local Settings\Application Data\Google\Update\GoogleUpdate.exe

C:\Program Files\BitDefender\BitDefender 2010\seccenter.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Documents and Settings\Josh's\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Josh's\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Josh's\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Josh's\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Josh's\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: dsWebAllowBHO Class - {2F85D76C-0569-466F-A488-493E6BD0E955} - C:\Program Files\Windows Desktop Search\dsWebAllow.dll

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: MSN Search Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\msntb.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: MSN Search Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\msntb.dll

O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2010\IEToolbar.dll

O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe

O4 - HKLM\..\Run: [THotkey] C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe

O4 - HKLM\..\Run: [TPSMain] TPSMain.exe

O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe

O4 - HKLM\..\Run: [Tvs] C:\Program Files\TOSHIBA\Tvs\TvsTray.exe

O4 - HKLM\..\Run: [smoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe

O4 - HKLM\..\Run: [TFncKy] TFncKy.exe

O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE

O4 - HKLM\..\Run: [intelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"

O4 - HKLM\..\Run: [intelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [bDAgent] "C:\Program Files\BitDefender\BitDefender 2010\bdagent.exe"

O4 - HKLM\..\Run: [bitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2010\IEShow.exe"

O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Josh's\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background

O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe

O8 - Extra context menu item: &MSN Search - res://C:\Program Files\MSN Toolbar Suite\msntb.dll/search.htm

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\MSN Toolbar Suite\en-gb\msntabres.dll.mui/229?95313124e5994561b0b22a57295b4ca

O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\MSN Toolbar Suite\en-gb\msntabres.dll.mui/230?95313124e5994561b0b22a57295b4ca

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: BitDefender Arrakis Server (Arrakis3) - BitDefender S.R.L. http://www.bitdefender.com - C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\arrakis3.exe

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender S.R.L. - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\Toshiba\TOSHIBA Applet\TAPPSRV.exe

O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - C:\Program Files\BitDefender\BitDefender 2010\vsserv.exe

O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe

--

End of file - 9977 bytes

thanks a lot, Josh.

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  • 2 weeks later...

Hello and welcome to the Malwarebytes forum!

Please follow the instructions mentioned over here: http://www.malwarebytes.org/forums/index.php?showtopic=9573

Download and run RootRepeal CR

Please download RootRepeal from the following location and save it to your desktop.

  • Unzip the RootRepeal.zip file it to it's own folder. (If you did not use the "Direct Download" mirror to download RootRepeal).
  • Close/Disable all other programs especially your security programs (anti-spyware, anti-virus, and firewall) Refer to this page, if you are unsure how.
  • Physically disconnect your machine from the internet as your system will be unprotected.
  • Double-click on RootRepeal.exe to run it. If you are using Vista, please right-click and run as Administrator...
  • Click the reportTab.png tab at the bottom.
  • Now press the btnScan.png button.
  • A box will pop up, check the boxes beside All Seven options/scan area
    RR_checkbox.jpg
  • Now click OK.
  • Another box will open, check the boxes beside all the drives, eg : C:\, then click OK.
  • The scan will take a little while to run, so let it go unhindered.
  • Once it is done, click the Save Report button. saveReport.png
  • Save it as RepealScan and save it to your desktop
  • Reconnect to the internet.
  • Post the contents of that log in your reply please.

Then, please give me an update of the condition of your machine and what problems or symptoms you may have.

With Regards,

Extremeboy

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Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 from the last day I replied initially, the topic will need to be closed.

Thanks for understanding.

With Regards,

Extremeboy

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Hello.

Due to Lack of feedback, this topic is now Closed.

If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.

This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,

Extremeboy

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