awei2019 Posted October 17, 2019 ID:1340229 Share Posted October 17, 2019 Hello, I have been trying for the whole night to figure out why I am getting this error. I have uninstalled and installed the Malwarebytes using the Support Tool but still end up going back to this error. Any help will be appreciated. Thanks mbst-grab-results.zip Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted October 17, 2019 Staff ID:1340230 Share Posted October 17, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Solution 1PW Posted October 17, 2019 Solution ID:1340233 Share Posted October 17, 2019 (edited) Hello @awei2019 and It is disappointing to read that you spent so much time and effort on this MBAM404101 error issue. Thank you for the valuable mbst-grab attachment. The Windows system of the computer in question must have unimpeded Internet access with all Malwarebytes Servers. For the Malwarebytes product licensing activation procedure to succeed and sustain, this condition, on that computer, must be corrected in either of two ways: 1) (Preferred) Reset the Windows HOSTS file to its default by following Microsoft's support document for the version of Windows installed using: How to reset the Hosts file back to the default or 2) With a text editor or the Windows Notepad, please open the HOSTS file at: %WinDir%\System32\drivers\etc\HOSTS Then, please permanently delete the following present entry line in the above HOSTS file followed by a save: 127.0.0.1 keystone.mwbsys.com Then, restart Windows 10 and proceed to activate the Malwarebytes 3 for Windows product license. Please reply to this topic and let the forum know if the Malwarebytes license activation process succeeded. Thank you. Reference: Firewall Rules for Malwarebytes on Windows devices Edited October 18, 2019 by AdvancedSetup updated font issue Link to post Share on other sites More sharing options...
awei2019 Posted October 18, 2019 Author ID:1340341 Share Posted October 18, 2019 Thank you so much, the solution you provided solved my issue. Link to post Share on other sites More sharing options...
1PW Posted October 18, 2019 ID:1340357 Share Posted October 18, 2019 Hello @awei2019: You're welcome. Enjoy. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 18, 2019 Root Admin ID:1340404 Share Posted October 18, 2019 Closing this topic as it's been resolved. Link to post Share on other sites More sharing options...
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