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After Purchasing the premium license of Malwarebytes, i found that it adds no special value to the systems defense compared with the MWBytes' free version.

I requested for the refund twice three days ago with First Ticket Number 2733418 (on 13th October) and upon receiving no response from the Customer Rep (the Chat features is not available, i had to create second ticket to make sure they received my request) I created the second Ticket Number 2733736 (on 14th October). I also cerated a ticket with 2Checkout (Payment Processor) who informed me that i need to contact MWBytes' customer support which meant creating another ticket (and hence no solution). This forum is my last hope to get a refund.

I still have not received any response. It's bizzare that the so famous software company has so much issues with responding to customer's request. What if was an emergency system problem ?

Anyhow, i just want a refund and i would be on my way.



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The 13th was a Sunday.   It may take another business day before support will reply.  They reply in the order of oldest open case first.  Please have patience.  

They are helping other customers who were ahead of you.

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