Malwarebytes v4 beta software header name switch to MBAM

[Gt-truth]

Hi there .

I come up with an interesting issue with a new problem of the Malwarebytes version 4 beta . the problem is that when I had to double-clicking on MBAM tray icon to open the GUI and the program goes unresponsive (Malwarebytes not responding) and then it show the "MBAM" name in the header instead of the "Malwarebytes premium" so the MB v 4 beta it will either be crashed or unresponsive or even both at this point !

Has anyone’s facing the same issue ?

here a screen grab of the problem

my Malwarebytes version is 4.0.2 beta

My OS is windows 10 home edition 64-bit

 

Edited October 16, 2019 by Gt-truth

[LiquidTension]

Hello,

Thanks for the report.

Could you generate a memory dump of mbam.exe whilst it's in the hung/not responding state? To do so:

• Wait for the Malwarebytes user interface (mbam.exe) to become unresponsive.
• Open Task Manager.
• Look for either "mbam.exe" or "Malwarebytes" in the list of running processes.
• Right-click the process and click Create dump file.
• A file named mbam.exe.dmp will be saved to your %temp% folder.
• Please zip this file up (right-click -> send to -> compressed (zipped) folder) and attach the file or upload it to a file hosting service of your choice.

Could you also run the Malwarebytes Support Tool and gather logs: https://support.malwarebytes.com/docs/DOC-2396

[Gt-truth]

Control Panel\System and Security\Security and Maintenance\Problem Details

by going to this path above or by type "problem" in search box and check there for Faulting Application with the crash or hang information  and here what I’ve found in there .

Source
Malwarebytes

Summary
Stopped working

Date
‎10/‎13/‎2019 5:22 AM

Status
Report sent

Description
Faulting Application Path:	C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe

Problem signature
Problem Event Name:	APPCRASH
Application Name:	mbam.exe
Application Version:	4.0.0.344
Application Timestamp:	5d8bbe4a
Fault Module Name:	Qt5Core.dll
Fault Module Version:	5.13.0.0
Fault Module Timestamp:	5d7fcf60
Exception Code:	c0000005
Exception Offset:	001980c9
OS Version:	10.0.18362.2.0.0.768.101
Locale ID:	1033
Additional Information 1:	0d9a
Additional Information 2:	0d9a8b6afa504d69ecc3ff501cf264b0
Additional Information 3:	866c
Additional Information 4:	866c93c4c56284dae1c916706079038a

Extra information about the problem
Bucket ID:	d99cade52eb31ee160d7c41f0fcf3ed1 (1213654262287908561)

Source
Malwarebytes Assistant

Summary
Stopped working

Date
‎10/‎2/‎2019 2:19 PM

Status
Report sent

Description
Faulting Application Path:	C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe

Problem signature
Problem Event Name:	APPCRASH
Application Name:	malwarebytes_assistant.exe
Application Version:	4.0.0.344
Application Timestamp:	5d8bbd84
Fault Module Name:	Qt5Core.dll
Fault Module Version:	5.13.0.0
Fault Module Timestamp:	5d7fcf60
Exception Code:	c0000005
Exception Offset:	001980c9
OS Version:	10.0.18362.2.0.0.768.101
Locale ID:	1033
Additional Information 1:	15fc
Additional Information 2:	15fc386fb895b5d71a548b49ae50ad3d
Additional Information 3:	8776
Additional Information 4:	877609787e492b7dab1f4cba6c11a099

Extra information about the problem
Bucket ID:	23abe99dd6d0d655d5215e3ac26d2775 (1522601755490985845)

Source
Malwarebytes Service

Summary
Stopped working

Date
‎10/‎17/‎2019 3:05 PM

Status
Report sent

Description
Faulting Application Path:	C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe

Problem signature
Problem Event Name:	BEX64
Application Name:	MBAMService.exe
Application Version:	3.2.0.871
Application Timestamp:	5d8a80a6
Fault Module Name:	MwacLib.dll
Fault Module Version:	1.0.0.51
Fault Module Timestamp:	5d88e563
Exception Offset:	0000000000143ad4
Exception Code:	c0000409
Exception Data:	0000000000000005
OS Version:	10.0.18362.2.0.0.768.101
Locale ID:	1033
Additional Information 1:	c50b
Additional Information 2:	c50b88d6b05d06adc693ca25127493ef
Additional Information 3:	efad
Additional Information 4:	efad04adc77e7fe42a830ce1f2e268a4

Extra information about the problem
Bucket ID:	c6b99717e0d1d5f6ba9ca11dbfefde9b (1917584690499280539)

Source
Malwarebytes Tray Application

Summary
Stopped working

Date
‎10/‎16/‎2019 6:52 AM

Status
Report sent

Description
Faulting Application Path:	C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe

Problem signature
Problem Event Name:	APPCRASH
Application Name:	mbamtray.exe
Application Version:	4.0.0.344
Application Timestamp:	5d8bbe08
Fault Module Name:	Qt5Core.dll
Fault Module Version:	5.13.0.0
Fault Module Timestamp:	5d7fcf60
Exception Code:	c0000005
Exception Offset:	001980c9
OS Version:	10.0.18362.2.0.0.768.101
Locale ID:	1033
Additional Information 1:	cb1e
Additional Information 2:	cb1e32907b4c1ec34ea793c86bf4a1c6
Additional Information 3:	2681
Additional Information 4:	26816378e3d1a8f0e7ec79d4d679fd67

Extra information about the problem
Bucket ID:	41497372d704295a16cad5b091b36588 (1642359968465380744)

 

[Gt-truth]

@LiquidTension I was able to gets a few of full/complete crash dump files in a specific folder that I’ve create it for the my device drivers files and this is with the help of an great utility which it will be automatically generated a mini or full/complete dump file for you .

my windows system has no folder called crashdump even though this is a fresh OS of the windows 10 version 1803 but it got the forced upgrade to Windows 1903 by Microsoft and however by use one of your script for maybe 2 or 3 time it finally had the crashdump folder back in there thanks to you 

also there are no any dump file for Malwarebytes in crashdump folder but there been a crash dump file for other apps . so I will upload the ones that was created by that utility but first let me how would you wish to I grab the dump file for you and I ask this because I had to have MB v4 beta uninstalled .

do you want the ones that were created by that utility or should to create the dump file via task manager ?

 

[Gt-truth]

you can to get the dump file from here https://forums.malwarebytes.com/topic/251647-mbv4beta-crashed-on-exit/?do=findComment&comment=1340972

 

[Gt-truth]

here you go another dump file , this time windows was able to create one at this time .

 

mbam.exe.5112.zip