the_hamster Posted October 15, 2019 ID:1339949 Share Posted October 15, 2019 Add me to the above complaint, as an attempt to install the 4.0 beta version on a Windows machine previously loaded with a MBW Lifetime License also failed...again. Last two versions of Premium anti-malware required Support for installation, while a second Windows machine having a second, separate, Annual/Renewable license could load and execute the 4.0 beta smoothly and flawlessly. Can’t understand why the problem is chronic with the Lifetime license, and really leads me to avoid any future version upgrades for my Lifetime license machine...Support has been notified, and I’ve received Ticket 2734549, and I do hope for a timely response, as this Windows machine is work-related and I need the full-protection suite operable. Thank you. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 15, 2019 Root Admin ID:1339953 Share Posted October 15, 2019 Hello @the_hamster Very sorry to hear you're having a license issue. I have sent a note into support asking to escalate your issue. Thank you Ron Link to post Share on other sites More sharing options...
the_hamster Posted October 15, 2019 Author ID:1339954 Share Posted October 15, 2019 I have exactly the same problem: on my Windows machine with a Lifetime License MWB anti-malware, as an attempt to install latest 4.0 beta failed, reverting to the “free” version, and “Activate License” gave the dreaded “Blacklisted” message flashing up. I have a second Windows machine that has the Annual/Renewable Premium, and this upgraded to 4.0 smoothly and flawlessly. Last two attempts to move to the newest version of anti-malware on Lifetime License required the intervention of Support to sort things out, and I’ve received Ticket 2734549 from Support for help. Just don’t understand why version upgrades continue to fail with the my Lifetime License...surely by now the bona fides of the License have been established, and untroubled version upgrades should be routine, no? Hope this gets sorted quickly, as this PC is needed for work, and requires the full-protection suite to be operable 24/7. Thank you. Link to post Share on other sites More sharing options...
the_hamster Posted October 15, 2019 Author ID:1339960 Share Posted October 15, 2019 Sorry, double-post...didn’tbrealize a new topic thread generated. 56 minutes ago, the_hamster said: I have exactly the same problem: on my Windows machine with a Lifetime License MWB anti-malware, as an attempt to install latest 4.0 beta failed, reverting to the “free” version, and “Activate License” gave the dreaded “Blacklisted” message flashing up. I have a second Windows machine that has the Annual/Renewable Premium, and this upgraded to 4.0 smoothly and flawlessly. Last two attempts to move to the newest version of anti-malware on Lifetime License required the intervention of Support to sort things out, and I’ve received Ticket 2734549 from Support for help. Just don’t understand why version upgrades continue to fail with the my Lifetime License...surely by now the bona fides of the License have been established, and untroubled version upgrades should be routine, no? Hope this gets sorted quickly, as this PC is needed for work, and requires the full-protection suite to be operable 24/7. Thank you. Sorry, double-posted...didn’t realize that earlier post given a new topic thread. Link to post Share on other sites More sharing options...
the_hamster Posted October 15, 2019 Author ID:1339963 Share Posted October 15, 2019 Thank you for your response...ready to work with Support as soon as I here from them! Link to post Share on other sites More sharing options...
the_hamster Posted October 15, 2019 Author ID:1339966 Share Posted October 15, 2019 Just now, the_hamster said: Thank you for your response...ready to work with Support as soon as I here from them! Also should add that I tried the “Deactivate All/Reactivate” routine, which also gave the Blacklisted response. Link to post Share on other sites More sharing options...
exile360 Posted October 15, 2019 ID:1339967 Share Posted October 15, 2019 (edited) I'm sorry for the repeated issue you've encountered. I have reported these incidents to the Product team and hopefully they will be able to work with the Developers to resolve these kinds of issues permanently. Please let us know if there is anything else we might assist you with. Thanks edit: By the way, I requested that one of the forum admins move your replies to this thread over to your existing topic just to keep everything together for you. Edited October 15, 2019 by exile360 Link to post Share on other sites More sharing options...
Firefox Posted October 15, 2019 ID:1339971 Share Posted October 15, 2019 11 minutes ago, exile360 said: edit: By the way, I requested that one of the forum admins move your replies to this thread over to your existing topic just to keep everything together for you. I did that as well using the report feature. Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 15, 2019 ID:1339974 Share Posted October 15, 2019 Stick with the Support ticket. Have patience. My suspicion is that doing several activation attempts all too close in time may aggrevate things. Stop trying to activate. Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 15, 2019 ID:1339990 Share Posted October 15, 2019 (edited) @the_hamster I suggest, as part of new research, you look closer on the Malwarebytes MyAccount portal and see what it shows you about the license at issue. Login to My Account and go to the Subscriptions tab to view your license key and any activated devices. Find the license on that portal. Then click the arrow button as needed to get all detail. That is the arrow head just to the left of "manage devices". You should see something like this here. Question: See the red-circle area above, what does yours say below the "Available devices " ? Question: Does yours show more than one device listed under "Manage devices" ? The goal here is to help you gather more detail for your case. Edited October 15, 2019 by Maurice Naggar Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 15, 2019 Root Admin ID:1339994 Share Posted October 15, 2019 One of the licenses is blacklisted. The other license shows no issues. Awaiting creation of support ticket # so that I can help resolve the license issue. Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 15, 2019 ID:1339995 Share Posted October 15, 2019 The OP mentioned Quote I’ve received Ticket 2734549 Link to post Share on other sites More sharing options...
the_hamster Posted October 15, 2019 Author ID:1340003 Share Posted October 15, 2019 50 minutes ago, Maurice Naggar said: The OP mentioned Also, in responde to your earlier query, the Subscriptions page for the Lifetime License shows **Seats purchased** **1** , and all other info consistent with account. Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 15, 2019 ID:1340008 Share Posted October 15, 2019 A lifetime license -is- a single seat license. On your display at My Account, what is shown just under "Available devices" ? 0 of 1 or 1 of 1 ? and under "Manage devices", is there anything listed there ? Link to post Share on other sites More sharing options...
the_hamster Posted October 15, 2019 Author ID:1340012 Share Posted October 15, 2019 40 minutes ago, Maurice Naggar said: A lifetime license -is- a single seat license. On your display at My Account, what is shown just under "Available devices" ? 0 of 1 or 1 of 1 ? and under "Manage devices", is there anything listed there ? Sub Lifetime Account page doesn’t use the “Available Devices” format, unlike my Annual/Renewable Account, which does. It only shows Seats Purchased 1 information, as I previously indicated. There is no Manage Device option, only Manage, which lists User(s), Status, Role, and Date added. Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 15, 2019 ID:1340020 Share Posted October 15, 2019 The seats purchased 1 is understandable. Forgive me for asking once more....I would like to inquire what else is shown at the bottom part of that MyAccount screen. like this cutout That you have clicked on the arrow-head and checked whether or not any lines are listed under device. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 16, 2019 Root Admin ID:1340112 Share Posted October 16, 2019 Hello @the_hamster Did you see your reply from Support? Did you see my Private Message? Please reply to your Support Ticket and they can assist you. You should now have 2 valid licenses. If either or neither license is allowing you to activate please make sure you let Support know so that they can assist you in getting them working. Thank you Ron Link to post Share on other sites More sharing options...
the_hamster Posted October 16, 2019 Author ID:1340124 Share Posted October 16, 2019 1 hour ago, AdvancedSetup said: Hello @the_hamster Did you see your reply from Support? Did you see my Private Message? Please reply to your Support Ticket and they can assist you. You should now have 2 valid licenses. If either or neither license is allowing you to activate please make sure you let Support know so that they can assist you in getting them working. Thank you Ron G'day all...up and running, thanks to your help and from "Jason" at Customer Support! The fix was reissuing a new (Lifetime) Key, using the current format, and removing the original Key and Lic. ID business, which no doubt led to all the upgrade problems. Version installed is 4.0.2.44, the very latest. Now I just have to correctly remove the old Key and Account and - I guess - create a new Subscription Account with the new Key...somewhat hesitant to launch into that without banjaxing the new fix. I've asked for Jason's help in this whilst replying to his email re: the fix. Again, thanks to all for your help...nice to be back online with full-protection suite active! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 16, 2019 Root Admin ID:1340142 Share Posted October 16, 2019 Great, that's wonderful news. I will go ahead then and close this topic. Please follow up with Support for any additional issues and they'll get you fixed up. Take care and have a great week. Thank you everyone for assisting as well Cheers Ron Link to post Share on other sites More sharing options...
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