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Add me to the above complaint, as an attempt to install the 4.0 beta version on a Windows machine previously loaded with a MBW Lifetime License also failed...again.  Last two versions of Premium anti-malware required Support for installation, while a second Windows machine having a second, separate, Annual/Renewable license could load and execute the 4.0 beta smoothly and flawlessly.

Can’t understand why the problem is chronic  with the Lifetime license, and really leads me to avoid any future version upgrades for my Lifetime license machine...Support has been notified, and I’ve received Ticket 2734549, and I do hope for a timely response, as this Windows machine is work-related and I need the full-protection suite operable.

Thank you.

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I have exactly the same problem: on my Windows machine with a Lifetime License MWB anti-malware, as an attempt to install latest 4.0 beta failed, reverting to the “free” version, and “Activate License” gave  the dreaded “Blacklisted” message flashing up.  I have a second Windows machine that has the Annual/Renewable Premium, and this upgraded to 4.0 smoothly and flawlessly.  Last two attempts to move to the newest version of anti-malware on Lifetime License required the intervention of Support to sort things out, and I’ve received Ticket 2734549 from Support for help.  Just don’t understand why version upgrades continue to fail with the my Lifetime License...surely by now the bona fides of the License have been established, and untroubled version upgrades should be routine, no?  Hope this gets sorted quickly, as this PC is needed for work, and requires the full-protection suite to be operable 24/7.

Thank you.

 

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Sorry, double-post...didn’tbrealize a new topic thread generated.

56 minutes ago, the_hamster said:

I have exactly the same problem: on my Windows machine with a Lifetime License MWB anti-malware, as an attempt to install latest 4.0 beta failed, reverting to the “free” version, and “Activate License” gave  the dreaded “Blacklisted” message flashing up.  I have a second Windows machine that has the Annual/Renewable Premium, and this upgraded to 4.0 smoothly and flawlessly.  Last two attempts to move to the newest version of anti-malware on Lifetime License required the intervention of Support to sort things out, and I’ve received Ticket 2734549 from Support for help.  Just don’t understand why version upgrades continue to fail with the my Lifetime License...surely by now the bona fides of the License have been established, and untroubled version upgrades should be routine, no?  Hope this gets sorted quickly, as this PC is needed for work, and requires the full-protection suite to be operable 24/7.

Thank you.

 

Sorry, double-posted...didn’t realize that earlier post given a new topic thread.

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  • Staff

I'm sorry for the repeated issue you've encountered.  I have reported these incidents to the Product team and hopefully they will be able to work with the Developers to resolve these kinds of issues permanently.

Please let us know if there is anything else we might assist you with.

Thanks

edit: By the way, I requested that one of the forum admins move your replies to this thread over to your existing topic just to keep everything together for you.

Edited by exile360
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@the_hamster  

I suggest, as part of new research, you look closer on the Malwarebytes MyAccount portal and see what it shows you about the license at issue.

Login to My Account and go to the Subscriptions tab to view your license key and any activated devices.

Find the license on that portal.

Then click the arrow button as needed to get all detail.   That is the arrow head just to the left of "manage devices".

You should see something like this here.

image.png.ba6733052d64ea721c5a970bf3e2107a.png

 

Question:   See the red-circle area above, what does yours say below the "Available devices "   ?    

 

Question:  Does yours show more than one device listed under "Manage devices" ?

 

The goal here is to help you gather more detail for your case.

 

Edited by Maurice Naggar
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40 minutes ago, Maurice Naggar said:

A lifetime license -is- a single seat license.  On your display at My Account, what is shown just under "Available devices" ?

0 of 1

or

1 of 1   ?

and under "Manage devices", is there anything listed there ?

Sub Lifetime Account page doesn’t use the “Available Devices” format, unlike my Annual/Renewable Account, which does.  It only shows 

Seats Purchased 

1

information, as I previously indicated.

There is no Manage Device option, only Manage, which lists User(s), Status,  Role,  and Date added.

 

 

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The seats purchased  1  is understandable.    Forgive me for asking once more....I would like to inquire what else is shown at the bottom part of that MyAccount screen.   like this cutout

image.png.95bcfcd06b3ddeafe562d5d5e3769fdb.png

 

That you have clicked on the arrow-head  and checked whether or not any lines are listed under device.

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  • Root Admin

Hello @the_hamster

Did you see your reply from Support? Did you see my Private Message?

Please reply to your Support Ticket and they can assist you.

You should now have 2 valid licenses. If either or neither license is allowing you to activate please make sure you let Support know so that they can assist you in getting them working.

Thank you

Ron

 

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1 hour ago, AdvancedSetup said:

Hello @the_hamster

Did you see your reply from Support? Did you see my Private Message?

Please reply to your Support Ticket and they can assist you.

You should now have 2 valid licenses. If either or neither license is allowing you to activate please make sure you let Support know so that they can assist you in getting them working.

Thank you

Ron

 

G'day all...up and running, thanks to your help and from "Jason" at Customer Support!  The fix was reissuing a new (Lifetime) Key, using the current format, and removing the original Key and Lic. ID business, which no doubt led to all the upgrade problems.  Version installed is 4.0.2.44, the very latest.  Now I just have to correctly remove the old Key and Account and - I guess - create a new Subscription Account with the new Key...somewhat hesitant to launch into that without banjaxing the new fix.  I've asked for Jason's help in this whilst replying to his email re: the fix.

Again, thanks to all for your help...nice to be back online with full-protection suite active!

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