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Aww man, i got a trojan. 

Trojan:Win32/Azden.A!cl

Windows defender says it is severe, and it says it may not be fully removed, even though ive deleted the file. I've tried a malwarebytes scan, but it says im all protected. I want to be 100% sure i dont have it. its in C:/Users/(my name)/downloads and then after that, the infected files are there, windows defender says, even though ive already deleted it and it doesn't appear. 

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Hi guys, thanks for all your help! It turns out it isn't actually there! Thanks!

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Hi, 

My name is Maurice. I will be helping and guiding you, going forward on this case.

The Microsoft Windows Defender has its own specific set of criteria, different design, from that of Malwarebytes for Windows.

It is not unusual for Windows Defender to flag things that are not tagged by Malwarebytes.

 

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me.

If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible.

 

Please only just attach   all report files, etc  that I ask for as we go along.

 


We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support- 1.5.1.681.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Thank you.

 

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Hello.   I had requested diagnostic report.  How is it going ?  Are you still with us ?

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

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This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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