the Posted October 13, 2019 ID:1339707 Share Posted October 13, 2019 Aww man, i got a trojan. Trojan:Win32/Azden.A!cl Windows defender says it is severe, and it says it may not be fully removed, even though ive deleted the file. I've tried a malwarebytes scan, but it says im all protected. I want to be 100% sure i dont have it. its in C:/Users/(my name)/downloads and then after that, the infected files are there, windows defender says, even though ive already deleted it and it doesn't appear. Link to post Share on other sites More sharing options...
the Posted October 13, 2019 Author ID:1339711 Share Posted October 13, 2019 malwarebytes scan report.txt Link to post Share on other sites More sharing options...
the Posted October 13, 2019 Author ID:1339715 Share Posted October 13, 2019 Hi guys, thanks for all your help! It turns out it isn't actually there! Thanks! Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 13, 2019 ID:1339716 Share Posted October 13, 2019 Hi, My name is Maurice. I will be helping and guiding you, going forward on this case. The Microsoft Windows Defender has its own specific set of criteria, different design, from that of Malwarebytes for Windows. It is not unusual for Windows Defender to flag things that are not tagged by Malwarebytes. Please follow my directions as we go along. Please do not do any changes on your own without first checking with me. If you will be away for more than 3 consecutive days, do try to let me know ahead of time, as much as possible. Please only just attach all report files, etc that I ask for as we go along. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support- 1.5.1.681.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply. Thank you. Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 16, 2019 ID:1340141 Share Posted October 16, 2019 Hello. I had requested diagnostic report. How is it going ? Are you still with us ? Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 18, 2019 ID:1340428 Share Posted October 18, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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