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Maloujem

Internet was impossible (Chrome and Edge) Reinstallation impossible

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Hi,

I was asked by Exile360 to open a new Topic for the problem that I had exposed at length in detail on the first Topic: Its name:

"A malware prevented me from going on the internet (chrome and edge)"

So I kept the same tags for this topic, I used the Farbar Recovery Scan Tool.
I send you the results: 2 files
But as I said in my first post I can not reinstall Malwarebytes Premium that I had, and therefore I can not send you a result of its action.
Do I have to watch only this new topic? AND should the first one be closed?
Thanks again for your help

FRST.txt Addition.txt

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

Please post the Fixlog.txt and let me know what problem persists.

fixlist.txt

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Hi Nasdaq,

Everything was done. I attach the file.

I Don't know if any problem is still remaining except the fact that it was impossible for me to reinstall any version of Malwarebytes.

And, as I explained, the use of it, in the time I had it, was followed by several blue screen crash.

So can I now try to reinstall Malwarebytes Premium and see if it works ?

Thank you again

Fixlog.txt

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Hi,

I reinstalled Malwarebytes Premium and gave my keys codes and ID.

I used it twice. It seems to work properly. No blue screen crash! I will wait a little to be sure that it is definitively OK as theses crashes happened not all the time. But ...

THANK YOU !

May I ask you a question? As I explained, when this happened I thought it was because of a virus and I asked Kaspersky to help me. They told me to remove the old version of KIS (Kaspersky Internet Security) and reinstall the last one, which was impossible for me as it was impossible to reach the net ...

If I do this now, using their tool for a complete uninstallation and reinstallation, is there any problem with what was done for Malwarebytes ?

Again, Thank you !

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Hi Nasdaq,

The reinstall of Kaspersky was done with no problem.

Both Malwarebyte Premium and  K.I.S. seem to work properly.

Thank you again for your help !

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