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My lifetime from more than 5 years just vanishes from my account

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i have two lifetime malware bites keys, one in this computer and another in my notebook

the key from notebook just vanished from my account and when i try input the key again the site returns "this key is already registered"

i even try input the id and key from this current PC... maybe i mistake one for another .... but i get the same error with this key too "already registered"

malware-bytes just stole one of my keys? is like they consider the 2 keys that i have as 1

someone can help me?

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***This is an automated reply***


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To get assistance with your license keys please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will be able to look up all your keys and help you with this, and they should also be able to get them synchronized to your account again.

Please let us know if there is anything else we might assist you with.


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As @exile360 mentioned. You will need to submit a ticket to our Support Team as we do not handle license issues directly on the forums.


Please make sure you provide them the actual license keys and proof of purchase to expedite your ticket.

Find my premium license key

Create your My Account profile

Once setup is complete, you are logged into My Account, where you can:

    manage your subscriptions
    view your order history
    retrieve your license keys
    deactivate your licenses
    download the latest Malwarebytes software
    update your billing information

Your My Account profile only shows purchases registered to your login email.  You must set up a new My Account login for each email address you have registered with Malwarebytes.

My Account Login Page

Contact Malwarebytes Support


If you do need additional help please let us know and we'll be more than happy to assist you.


Thank you



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14 minutes ago, JhonWall said:

I open the ticket: 2727093  yesterday, no reply until the present moment.

It can take 3-5 days not including weekends. Be patient.

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they finally answered the ticked, and basically they want a prof that that i bought the keys, after almost a decade they disable my key without a reason, key that was never shared, never utilizes more than one pc for key.

and now they want a recipe from a dead person(my father bought for me as a gift), funny because i remember that the life-time was a special bought to help the company grow and now they just stab the back of the people how helped them.

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i just give-up after almost a decade using Malwarebytes without a single problem, magically after i create a account that the programs asks in the next update after pay ~50 bucks for the two lifetime keys the malwarebytes just give me a big middle finger,deactivate one of my keys and on top of that call me a thief, because apparently somehow stole a key from myself

i regret giving a penny to this company and regret even more from recommended her to my friends, i will inform then to sell/transfer this lifetime if they bought then because any time they can be asked for a recipe from 10 year ago, if they did not have they will just cancel the key and call you a thief.

congrats malwarebytes you stole my money, did not honour the agreement and on top of that treat me like a thief. congrats!

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You simply did not answer a simple question asked. You claimed your father purchased, when asked his name you never replied. Our records indicate a physical purchase from another user that you could or would not name.

I will go ahead and close this topic now. If you wish to follow up and reply to support on your ticket please do.

Thank you


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