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CWWorld

Phone Comes With Unremovable Virus!

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Hello, I have a phone that came preinstalled with a virus! its called "Wireless Update". At a random time of day when my phone is on and connect to internet (or mobile data) i get a virus or two! The viruses the program installs are removable with MalwareBytes, but the app that installs the viruses itself (Wireless Update) can`t be removed with malwarebytes because "wireless update" is a system app. Please Can Someone Help Me Remove It,

CWWorld

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Hi @CWWorld,

You can use this method to uninstall for current user (details in link below):

https://forums.malwarebytes.com/topic/216616-removal-instructions-for-adups/

Warning: Make sure to read Restoring apps onto the device (without factory reset) in the rare case you need to revert/restore app.

Use this/these command(s) during step 7 under Uninstalling Adups via ADB command line to remove:

adb shell pm uninstall -k --user 0 <package name>

If you need help with which apps to remove, you can send an Apps Report.

To send an Apps Report with Malwarebytes for Android use the following instructions.

1.Open the Malwarebytes for Android app.

2.Tap the Menu icon.

3. Tap Your apps.

4. Tap three lines icon in upper right corner.

5. Tap Send to support

Choose an email app to send Apps Report.

Your email app will open with the Apps Report included. Send the Apps Report to create a ticket.

Private Message (PM) me the email used and/or the ticket number assigned.

Nathan

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