Jump to content

Recommended Posts

Hello, adware.cootek was detected but I cannot delete touchpal for oppo. it says no root permission. how do i proceed? this adware is really annoying. thanks for your help.

Share this post


Link to post
Share on other sites

Hi @Mazi

I'm guessing it might be a system app, or have admin permissions.  If it has admin permission, you can deactivate it through settings>security>Device admin apps, or some variation of that depending on the Android OS.  Then uninstall.  If it's a system app, it's more work to remove, but doable.  

You can use this method to uninstall for current user (details in link below):

https://forums.malwarebytes.com/topic/216616-removal-instructions-for-adups/

Warning: Make sure to read Restoring apps onto the device (without factory reset) in the rare case you need to revert/restore app.

Use this/these command(s) during step 7 under Uninstalling Adups via ADB command line to remove:

adb shell pm uninstall -k --user 0 <package name>

You can send me an Apps Report if you need help identifying the package name, or want me to verify if it's a system app.

To send an Apps Report with Malwarebytes for Android use the following instructions.

1.Open the Malwarebytes for Android app.

2.Tap the Menu icon.

3. Tap Your apps.

4. Tap three lines icon in upper right corner.

5. Tap Send to support

Choose an email app to send Apps Report.

Your email app will open with the Apps Report included. Send the Apps Report to create a ticket.

Private Message (PM) me the email used and/or the ticket number assigned.

Nathan

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.