unknownguy Posted October 2, 2019 ID:1338060 Share Posted October 2, 2019 0) When you go to the start menu, you can click on the 3 different options. Could be nice if it was possible to show that you can click on them. I was kinda lost when I didn't find whitelist. I know there is a blue rectangle around the 3 different options when hover over with the mouse. But that didn't make me to understand that you can click on them. 1) When inside settings. You only see a X to close. But it would make more sense like go back to start menu instead. 2) When inside settings and choose Notifications and your mouse is over the list for Play Mode you can't scroll anymore. I don't know if this is a feature, but kinda annoying. I will fill this thread later when I have tested the Beta a bit more. But so far, everything works great. Link to post Share on other sites More sharing options...
unknownguy Posted October 2, 2019 Author ID:1338063 Share Posted October 2, 2019 So lets fill with bugs. I just crashed MBAM 4.0.2.44. Go to start menu in MBAM. Choose to disable an option for the security shield. When done you can't enable the option and the program freeze and then crashes. I don't know why it does like this. If anyone want logs I can post them here. Link to post Share on other sites More sharing options...
unknownguy Posted October 2, 2019 Author ID:1338065 Share Posted October 2, 2019 An update on the bug. It only works with Web Protection. The other ones works great. Link to post Share on other sites More sharing options...
nikhils Posted October 2, 2019 ID:1338124 Share Posted October 2, 2019 Hello @unknownguy Can you please try the following steps: 1. Turn on Enhanced logging in the product: 2. With web protection turned on reproduce the hang/crash 3. When you see the hang/freeze happen go to task manager/processes and create a dump for the MBAMService.exe 4. Download the latest mb-support tool from https://downloads.malwarebytes.com/file/mbst 5. Run tool and go to Advanced option and click on the "gather logs" button. 6. This will create the mbst-grab-results.zip folder on your desktop. 7. Please attach the zip folder along with the dump file from Step 3 We can take a look as to why we are crashing. Thank you. Link to post Share on other sites More sharing options...
unknownguy Posted October 17, 2019 Author ID:1340320 Share Posted October 17, 2019 So after a cleaning of old programs and files. And also a update of not updated programs I no longer crash when enable/disable Web Protection. But, It freeze a longer time when trying to enable the function. I don't know if it's needed to gather logs for just freezing a longer time. If someone still want the logs please tell me then. Link to post Share on other sites More sharing options...
exile360 Posted October 17, 2019 ID:1340324 Share Posted October 17, 2019 The lengthy load/unload time with Web Protection may just be due to the way it works. It always has to load/unload its entire database from memory every time it is enabled/disabled (this is also why it takes the longest to become active on startup). That said, they may still want logs for analysis in case it is taking an abnormally long time on your system. I don't know what their average performance metrics look like for load/unload times on a typical system (and it also likely varies based on the version of Windows as well since it uses a primary Windows API to function). Link to post Share on other sites More sharing options...
nikhils Posted October 17, 2019 ID:1340325 Share Posted October 17, 2019 Hello @unknownguy When you say the product freezes when you turn off /on web protection, how long does the freeze happen for ? A few seconds or more? Link to post Share on other sites More sharing options...
unknownguy Posted October 17, 2019 Author ID:1340328 Share Posted October 17, 2019 21 minutes ago, nikhils said: Hello @unknownguy When you say the product freezes when you turn off /on web protection, how long does the freeze happen for ? A few seconds or more? 13 seconds to be exactly. Link to post Share on other sites More sharing options...
nikhils Posted October 18, 2019 ID:1340411 Share Posted October 18, 2019 Hello @unknownguy Can you please follow the instructions in this post and get us the logs. Thank you. Link to post Share on other sites More sharing options...
unknownguy Posted October 26, 2019 Author ID:1341686 Share Posted October 26, 2019 I have tried to dump the MBAMService.exe but with error about access denied. Link to post Share on other sites More sharing options...
nikhils Posted October 28, 2019 ID:1341915 Share Posted October 28, 2019 Hello @unknownguy Can you try upgrading to the latest Beta build and let us know if you are experiencing the same issue? The build can be found here: Thank you Link to post Share on other sites More sharing options...
unknownguy Posted November 6, 2019 Author ID:1343360 Share Posted November 6, 2019 4.0.4 fixed the problem. Thanks so much for the fix. Link to post Share on other sites More sharing options...
exile360 Posted November 6, 2019 ID:1343374 Share Posted November 6, 2019 Excellent, that's great news. Thank you for letting us know. Link to post Share on other sites More sharing options...
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