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Anti-Exploit Blaocking Intranet Browser Monitors


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In IE and Firefox I have problems with browser based admin monitors on our local network, including localhost. IP address could be 192.168.0.1:9566 or such.

Turning Anti-Exploit off allows connections and logins to proceed., otherwise the connection fails at some point and the browser hangs.

Problems are also experienced with connecting to legitimate websites which require a login, such as this forum, unless Anti-Exploit is turned off.

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  • Root Admin

Hello @Tel

 

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column

    mbst_get_started.jpg
     
  7. Click the Gather Logs button

    mbst_advanced_gather_logs.jpg
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer

    mbst_getting_logs.jpg
     
  9. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK

    mbst_log_saved_desktop.jpg
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

 

Thank you

Ron

 

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  • Root Admin

Hello @Tel

Can you please restart this computer and then logon and run the MBST support tool with an account that has Admin rights again. If there is other security software please temporarily disable it. The provided logs are missing the majority of logs associated with the tool.

Thank you

 

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  • 4 weeks later...
  • Staff

@djacobson or @N33dful, would one of you (or one of your fellow colleagues in Business Support) please take a look and assist?

I have pinged members of Malwarebytes Business Support to take a look.  You should see a response here from one of them soon, most likely later today once their work day has begun.

I apologize for the delay, but hopefully this issue will be resolved for you soon.

Please don't hesitate to let us know if there is anything else we might assist you with.

Thanks

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  • Staff

Hello @Tel

Just to ask, are you seeing detections in your console or popups when attempting to run these Admin Monitors?  I'd like to have you replicate the issue, and then collect the following logs from one of the endpoints that is experiencing this.  Please see the link below for instructions on how to collect the logs for analysis.

Managed Client Logs:  https://support.malwarebytes.com/docs/DOC-1072

Warm Regards,

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Although the issue was first noticed when using a browser based admin monitor it would appear to be a more generic browser issue. For instance, I had to stop Anti-Exploit to enable me to upload the logs for you. The symptoms are that the browser (IE or Firefox 68.2.0esr (32-bit)) is unresponsive. This happens on just one machine only. However, stopping Anti-Exploit then restarting it appears to remove the issue, so I guess from a machine restart the issue is present.

I have also noticed an additional issue with Anti-Exploit is that it always pops up a message that [a program] has been protected. If the system tray notifications are turned off the setting does not persist a reboot.

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