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finitevoid

20191001 - Unable to Start Malwarebytes version 3.8.3.2965

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Hi Support,

Please could you advise how to Resolve the following Error:

I am currently Unable to Start Malwarebytes version 3.8.3.2965 (14 Day Trial)

Unable to Start - Unable to connect the Service dialog - see .png file attached

Unable to Start Malwarebytes Service or Change Startup Type to Automatic in properties

Error 577: Windows cannot verify the digital certificate for this file - see .png file attached

I have:

Uninstalled and Re-Installed MBAM on this Computer to no avail

Verified, Reset and Rebuilt the WMI Repository

I know the Install Executable is Ok as MBAM Installed perfectly on my other Computer

Seems something is Corrupt or potential Malware Blocking the Application

Please could you advise on the next steps?

Thanks in advance and best regards,

Finite Void

0-MBAM_Unable-to-connect-the-Service.png

1-MBAM_Error-577_Windows-cannot-verify-the-digital-signature-for-this-file.png

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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Greetings,

If you haven't done so already, please try temporarily disabling or exiting Kaspersky to see if you are then able to get Malwarebytes to install and run properly.  I would suggest disabling Kaspersky, then reinstalling Malwarebytes as it probably won't be able to launch in its current state where many of its files and settings are not installed, likely as a result of the failed installation attempts.

If that is successful, then it would be a good idea to create exclusions in Kaspersky for Malwarebytes.  The items to exclude are listed in this support article.

Please let us know how it goes and if the issue still persists.

Thanks

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Hi exile360,

Thanks for your Reply

I Disabled Protection in Kaspersky Total Security

Removed MBAM, Restarted the Computer and Re-Installed MBAM whilst KTS was Disabled

Unfortunately Issues as described above still Persist 😞

Additional: my other Computer is using the exact same version of KTS yet MBAM Installed perfectly?!

Thanks in advance and best regards,

Finite Void

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OK, one more thing to try if you haven't already would be to attempt reinstalling it in Safe Mode.

If that doesn't work, you could try starting fresh with a clean install of Malwarebytes if you haven't already done so by following the instructions below:

  1. Run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

If it still doesn't work then it's probably best to go ahead and pursue the possibility that the system may be infected or suffering from the fallout/damage of a past infection and to deal with that, the best option would be to follow the instructions in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you in checking and clearing any threats that might be present on the system and hopefully correcting any persistent damage that may be preventing Malwarebytes from installing and functioning normally.

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Hi exile360 and Support,

Good news, Everyone! Malwarebytes Premium Trial version 3.8.3.2965 is Installed 🙂

Method Used as follows:

Disabled Protection in KTS and Exited application

Reboot into Safe Mode with Networking

Checked that Protection was Disabled in KTS and Exited application

Proceeded to follow exile360 Instructions as below:

14 hours ago, exile360 said:
  • 1. Run the Malwarebytes Support Tool
  • 2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  • 3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Installation completed successfully

See: PUP | PUM Detected on both Computers - are these False / Positives? 

Threat Scan from other Computer H-BERG: 20191001_1422_H-BERG_MBAM-Report-Scan-Advanced_Export-0.txt attached

Threat Scan from this Computer SLEEPER: 20191002_1015_SLEEPER_MBAM-Report-Scan-Advanced_Export-0.txt attached

Additional: Latest SysInternals Suite - Process Explorer x64 is Installed attempting to Catch the Process(es) in Action

Please could you advise how to Proceed? and if you require any further Information as to what is happening when the Computer slow down Occurs for example Event Logs

Thanks in advance and best regards,

Finite Void 

2-MBAM_Malwarebytes-Premium-Trial_(v3.8.3.2965).png

Process-Explorer_64.png

20191001_1422_H-BERG_MBAM-Report-Scan-Advanced_Export-0.txt 20191002_1015_SLEEPER_MBAM-Report-Scan-Advanced_Export-0.txt

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They aren't false positives, but they aren't actual infections either.  Both detections represent a registry setting for controlling whether or not the Microsoft Malware Removal Tool (a monthly malware scanner that MS releases a new version of through Windows Update every Patch Tuesday) reports its detections to Microsoft's malware research team.  If you have used any sort of 'Windows 10 privacy tool' then that is probably what changed the setting.  Malwarebytes detects it in case it was altered by something or someone malicious.  You can have Malwarebytes fix it for you or you can have Malwarebytes ignore it; it's up to you.

For the system slowdown, please make sure that Malwarebytes is up to date by launching Malwarebytes and going to Settings>Application and clicking on the Install Application Updates button and allowing it to install any new version if available.

Please let us know how it goes.

Thanks

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