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[ RESOLVED ] malware protection will not stay turned on


Go to solution Solved by LiquidTension,

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Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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Hi @scooterwoot,

Thanks for providing the file. Could you do the following please:

  • Open Malwarebytes.
  • Click Settings.
  • Enable the Event Log Data setting.
     
  • Download enable_setupapi_verbose_logging.reg using the link below:
    https://malwarebytes.box.com/s/60ps7yfqao6l34io06ybh3bmp43gnjxd
  • Open your Downloads folder or location of the downloaded enable_setupapi_verbose_logging.reg file.
  • Double-click enable_setupapi_verbose_logging.reg and click Run followed by Yes if prompted by AVOiBNU.jpg User Account Control.
  • Click Yes when prompted to continue.
  • Click OK.
     

Afterwards, right-click the Malwarebytes icon in the notification area/system tray and click Quit Malwarebytes. Wait ~15 seconds and relaunch Malwarebytes.

Once Malwarebytes has reopened, confirm Malware Protection is still disabled. Then rerun the Malwarebytes Support Tool, click Advanced, click Gather Logs and attach the new mbst-grab-results.zip.

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  • Solution

Thanks for carrying out the instructions, @scooterwoot.
 

On 10/4/2019 at 5:28 PM, scooterwoot said:

should I turn the above setting back to the recommended OFF

Yes, feel free to. The reason we don't recommend leaving the setting enabled is that it will result in additional disk space being consumed by the more verbose logging. The maximum size of the logging for a public Malwarebytes version is ~110MB.

-----

It looks like SetupAPI is taking too long to respond and thus the driver is not being installed. This is not unexpected on slow/old systems, which may apply to your computer (especially based on the logging below).

Processor: Intel(R) Pentium(R) CPU 2020M @ 2.40GHz
Percentage of memory in use: 95%
Total physical RAM: 3934.36 MB
Available physical RAM: 174.91 MB


You have a corrupt/partial installation of AVG, which I would suggest removing.
AVG's removal tool can be used: https://www.avg.com/en-gb/avg-remover

I would also suggest uninstalling other programs you no longer use or have need for (e.g. Wise Care 365 is not a program I would suggest keeping installed. See here).

-----

Afterwards, do the following:

  • Press the Windows Key + R on your keyboard.
  • Type services.msc and click OK.
  • Look for Malwarebytes Service. Right-click the service and click Properties.
  • Set the Startup Type to "Automatic (Delayed Start)".
  • Click OK.


Once done, restart the computer and let me know if Malware Protection is enabled or not.

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