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Assistance with removal of Tweakbit requested


gr1
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Hi,     :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me.

If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible.

 

Please only just attach   all report files, etc  that I ask for as we go along.

 

  • To upload attachments please click the link as shown below. Then browse to where your file is located and select it and click the Open button.

_mb_attach.jpg

 

 

Question:   What do you see & where is "Tweakbit" ??   Does this pc have a "pc repair kit"  installed ??

 

I would like  to get  additional    information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support- 1.5.1.681.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Please stop multi-posting.   I believe I spotted 2 different threads that you have started.

Thank you.

 

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  • AdvancedSetup changed the title to Assistance with removal of Tweakbit requested

To attach the report, there is NO dragging or dropping.  It is all done thru the web browser.   I mentioned that before.

I DO need the ZIP report I asked for before.   If needed, go back and read my prior replies.

 

  • To upload attachments please click the link in blue that says "choose files ". Then browse to where your file is located and select it and click the Open button.

_mb_attach.jpg

 

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  • 2 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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