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Hello, my name is Jacob and I need some help. I bought a Lenovo Legion a few months ago and it started having issues about a week after I got it. It's progressively gotten worse and my father recommended this forum to me. Just so you know I am not very tech savy at all so please be patient with me if I don't understand how to do something. If I am given good instructions on where to go on the computer and what to do, then I can do that.

Attached are all of my logs:

 

Thank you!

FRST.txt Addition.txt scan.txt

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Hello Jacob and welcome to Malwarebytes,

Thanks for those logs, continue:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

user posted image

Next,

Open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Protection Scroll to and make sure the following are selected:

    Scan for Rootkits
    Scan within Archives
     
  • Scroll further to Potential Threat Protection make sure the following are set as follows:
    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
     
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open Malwarebytes once more to retrieve the log.


To get the log from Malwarebytes do the following:
 
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply, also tell me if there are any remaining issues or concerns...

Thank you,

Kevin...

 

fixlist.txt

Edited by kevinf80
error corrected in attachment

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Hello Kevin!

Thank you for responding so fast! I'm very relieved that I'm getting some help at last.

I performed everything that you have asked me too and have attached the appropriate files. I did the Malwarebytes scan again (as per your instructions) and it came up with no threats found. I wasn't able to check a box, nor did it ask me to restart. I went into the reports and found the log and it is included below in the scan.txt number 2 file. I'm sorry if this wasn't what I was supposed to do.

I next downloaded the Malicious Software Removal Tool and ran as an administrator as instructed. It told me their may be an update available and provided a link to a website. I just ran it as the version I downloaded. There didn't appear to be an options window, I was only able to click the "next" button after a window of some introductions and instructions. This button brought me to the scan window where I did the quick scan. That log is at the end of my reply.

I can see immediate improvements on my computer. The issue that caught my father's attention was the fact that, under task manager, the "system idle process" cpu was always within the 60s or 50s and that is when he told me to come to this forum. Since I did the first part of your most recent instructions, I have noticed that the idle process is higher than it ever has been! Also, in task manager, process were always running the cpu to be using 25% on average. This is now down below 10%! Another problem that I kept running into is that the windows button on the desktop and keyboard would stop bringing up the menu button after about 2 uses until I restarted the computer. Similarly, I have microsoft office installed and would frequently use word documents for my college courses. Office would refuse to open again if I closed it the first time until after restarting my computer. This also appears to have gone away! I do not know if they are gone permanently (I've done this all in one morning so far) yet this is the best it's been in months.

I hope that was enough information for you. I again apologize if I didn't follow your instructions as you intended.

Thank you for your time Kevin! It is extremely appreciated!

Jacob

MSRT log:

Microsoft Windows Malicious Software Removal Tool v5.75, August 2019 (build 5.75.16236.1)
Started On Thu Sep 26 13:02:27 2019

Engine: 1.1.16200.1
Signatures: 1.299.474.0
MpGear: 1.1.15747.1
Run Mode: Interactive Graphical Mode

Results Summary:
----------------
No infection found.
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Thu Sep 26 13:10:00 2019


Return code: 0 (0x0)

Fixlog.txt scan.txt number 2.txt

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Hello Jacob,

One more check.....

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

user posted image
 
Thank you,
 
Kevin..

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Hello Jacob,

Thanks for those logs, no remaining signs of malware or infection. Continue to clean up...

Right click on FRST here: D:\Users\jacob\Desktop\FIX IT!!\FRST64.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator"

If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST64 to uninstall

That action will remove FRST and all created files and folders...

Next,

Remove all System Restore Points: https://www.tenforums.com/tutorials/33593-delete-system-restore-points-windows-10-a.html#option2

Create clean fresh Restore Point: http://www.thewindowsclub.com/create-system-restore-point

Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/

From there you should be good to go...

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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