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Scan completed buttons missing text


FredGreco

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Hi @Fred Greco,

Thanks for reporting this. Could you provide us with some additional information please to assist with troubleshooting.

Please carry out the following instructions and provide the generated file: https://support.malwarebytes.com/docs/DOC-2396

Afterwards, please do the following:

  • Press the Windows Key + R on your keyboard at the same time.
  • Type msinfo32 and click OK.
  • A new window will open. Click File followed by Save.
  • Give the file a name, select your Desktop as the location and click Save.
  • Right-click the hAwS9EV.png .nfo file on your Desktop and click Send to followed by Compressed (zipped) folder.
  • Please attach the FET8HjG.png Zip file in your next reply.
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Hi FredGreco,

Sorry about that. Could you carry out the instructions below instead please.

MgeHyNE.png Collect Troubleshooting Logs

  • Please download collect_mbst_logs.bat using the link below.
    https://malwarebytes.box.com/s/xpz34itvz4kqekayhoplqalehqh9eqnd
  • Open your Downloads folder.
  • Double-click CX41PDv.png collect_mbst_logs.bat to run the file.
  • Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.
  • A blue window will appear.
  • Upon completion, a file named HSPwQfy.png mbst-logs.zip will be saved to your Desktop. Please attach the file in your next reply.
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LT,

I'm not sure what happened, but my message reply did not send. The new version definitely fixed the problem. I noticed that you recommended a new version in this thread to Todd. I checked MB on my PC and it had an update. I now have the version shown in the screenshot.

Is that the latest version? Or do I need to manually update?

 

MB.png

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