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I cant get malwarebytes to install


jul008

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I have downloaded malwarebytes and is located on my desktop, I click on it and it opens up an install wizard i get through all the setting up questions and when I go to install it, I immediately get an error message Internal Error: Failed to expand shell folder constant "userappdata".. It says the install cannot be completed and closes, I have tried to uninstall it from my computer and it does not show up in my add/remove program list so I cant even uninstall it to try and redownload the program.. I would appreciate and help or suggestions that I can get since this is very frustrating and i have been trying to figure this out for a while now and cant get anywhere.

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  • 3 weeks later...

Hello and welcome to Malwarebytes.

I Apologize for the late response.

If you still require assistance, we would like to see the latest state of your system. So, please post a New Hijackthis log. In your reply, I would also like to know any symptoms you may still have and how your computer is running at the moment.

Take a read in this thread on instructions on how to post a Hijackthis log and other further instructions:

http://www.malwarebytes.org/forums/index.php?showtopic=9573

Please note that the forum is very busy and if I don’t hear from you in five days this thread will be closed.

With Regards,

Extremeboy

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