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I keep getting a popup warning against a pup reimageplus.com. I pops up every action I make in Edge and Outlook. I have done a scan and opened Malware console but there is no mention of it.  The popup refers svchost.exe in Syste32 Folder. How to I get rid of it? I have checked Programs/Apps and it is not listed.

See attached file. It also come up quoting microsoftedgecp.exe 

Annotation 2019-09-23 140227.jpg

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Hello Forresian and welcome to Malwarebytes,

Continue with the following:

If you do not have Malwarebytes installed do the following:

Download Malwarebytes version 3 from the following link:

https://www.malwarebytes.com/mwb-download/thankyou/

Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions....

When the install completes or Malwarebytes is already installed do the following:

Open Malwarebytes, select > "settings" > "protection tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes quarantine any found entries...

To get the log from Malwarebytes do the following:
 
  • Click on the Report tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Let me see those logs in your reply...

Thank you,

Kevin....

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Hi Kevin,

 

Thanks for your response and apologies for delay in replying.

I followed your instructions to check the settings (a bit difficult, probably because I'm using 4.0.1). I found that rootkit wasn't checked and I changed it. I did a scan and it found nothing - Report below. The problem was still there but disappeared sometime during the day., perhaps when I rebooted my Surface.

The only other thing I had done was delete reimageplus entries from the registry before I sought your help. It was not listed under Apps/Programs.

Everything seems to be OK today.

Thanks again for your response.

 

-Log Details-
Scan Date: 9/24/19
Scan Time: 9:50 AM
Log File: 4e9a1fe4-dea8-11e9-aa89-2816a84ca7f2.json

-Software Information-
Version: 4.0.1.31
Components Version: 1.0.658
Update Package Version: 1.0.13327
License: Premium

-System Information-
OS: Windows 10 (Build 18362.356)
CPU: x64
File System: NTFS
User: SURFACEPRO\nicol

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 301189
Threats Detected: 0
Threats Quarantined: 0
Time Elapsed: 8 min, 11 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

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Can you run FRST and post the requested logs, we can then see if your system is clean...

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Hello Forresian,

Yes logs are clean, no further action required.....

Right click on FRST here: C:\Users\nicol\Downloads\FRST64.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator"

If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST64 to uninstall

That action will remove FRST and all created files and folders...

Next,

Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/

From there you should be good to go...

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image

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