Upgraded to 2 devices but cannot use code on my mobile?

[eialici]

Hi,

I just upgraded my license to 2 devices but never received a code.

The existing code for my current device does not work when used on my second device (an android phone).

If this does not work on android (which is weird since its included in the description) i want my money back.

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

1. Download Malwarebytes Support Tool
2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
3. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
4. Place a checkmark next to Accept License Agreement and click Next
5. You will be presented with a page stating, "Get Started!"
6. Click the Advanced tab on the left column
   
   
    
7. Click the Gather Logs button
   
   
    
8. A progress bar will appear and the program will proceed with getting logs from your computer
   
   
    
9. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK
   
   
    
10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
    
       

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

[eialici]

i cannot use your user support cause its not live yet!

[exile360]

Greetings,

If you haven't done so already, please create an account at My.Malwarebytes.com using the same email address you used when you purchased your license.  Instructions on doing so can be found in this support article.Once that is done you should be able to see your license and the device(s) it is currently active/installed on along with the number of available devices.  You will find information on how to manage your licenses in your account in this support article.If you need to deactivate one of your previous devices/installations to free up a license for your Android device, you will find instructions on how to do so in this support article.

If you still have trouble getting it to work properly, or if you wish to seek a refund for your purchase then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you directly via email.

I hope this helps, and if there is anything else we might assist you with please let us know.

Thanks