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brianyst

Unable to Clean Uninstall Malwarebyte (not functioning)

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I am trying to uninstall Malwarebyte (Malwarebytes Endpoint Security) from one of our server 2008R2  system and are not able to do so. Some information that may be helpful is that we accidentally ran the removal tool for a personal edition instead of a business edition and we stopped it before it finished so we are not sure if it finished half way and some things are just causing issues. We can no longer see the Malwarebyte application on Add and Remove Programs in Control Panel but Malwarebyte is still running. We have tried using the Malwarebytes Support Tool to uninstall but was also not successful. I will attach the log of the error message.

How do we clean uninstall the program? many thank for the help.

Brian

mbst-clean-results.txt

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Hi @brianyst,

Let's try uninstalling using the business support tool (a restart will be required).

Malwarebytes Support Tool for business environments
https://support.malwarebytes.com/docs/DOC-2333
 
Once you've completed the cleanup process, please check for the following directories and if present, delete them.
 
C:\Program Files\Malwarebytes Endpoint Agent\
C:\Program Files\Malwarebytes
C:\ProgramData\Malwarebytes
C:\ProgramData\Malwarebytes Endpoint Agent

Let me know how it goes!

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