davidfreeland #1 Posted September 20 got a reboot required notice on the botton right side of screen and i reboot and it keeps coming back after 4 times of rebooting. how do i get it to stop? Share this post Link to post Share on other sites
Porthos #2 Posted September 20 1 hour ago, davidfreeland said: got a reboot required notice on the botton right side of screen and i reboot and it keeps coming back after 4 times of rebooting. how do i get it to stop? If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Hide contents To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. Share this post Link to post Share on other sites
davidfreeland #3 Posted September 21 it did not work Share this post Link to post Share on other sites
davidfreeland #4 Posted September 21 i uninstalled and reinstalled, without my activation key cause i cant find it, i still get the notice to reboot required "in order to complete the quarantine process, you must restart your computer." Share this post Link to post Share on other sites
davidfreeland #5 Posted September 21 here it is mbst-grab-results.zip Share this post Link to post Share on other sites
Porthos #6 Posted September 21 13 minutes ago, davidfreeland said: here it is Use the support too you just ran for the reports and do the clean. after the reboot, it will reinstall MB. Share this post Link to post Share on other sites
davidfreeland #8 Posted September 21 i did that before, its still not working, i just uninstalled again and downloaded and activated my account and it still pops up i can delete the notice 3 times and it will not appear again until i get on the internet again, then it comes back and repeat and rinse Share this post Link to post Share on other sites
Porthos #9 Posted September 21 Could be your PCpitstop software interfering. The log you posted did not show you did a clean removal and reinstall using the support tool. Share this post Link to post Share on other sites
davidfreeland #10 Posted September 21 i did the clean removal twice, and i used the support tooll to reinstall, i dont care what the log says and it still tells me to reboot Share this post Link to post Share on other sites
davidfreeland #11 Posted September 21 ill do it again Share this post Link to post Share on other sites
davidfreeland #12 Posted September 21 ok done again and it still dont mbst-clean-results.txtwork mbst-clean-results.txt Share this post Link to post Share on other sites
davidfreeland #13 Posted September 21 and pcpitstop has never bothered malware before Share this post Link to post Share on other sites
exile360 #14 Posted September 21 2 hours ago, davidfreeland said: and pcpitstop has never bothered malware before I do not know if it is relevant in your case, however we did have at least one user within the last couple of weeks posting about an issue where Malwarebytes wasn't working and it turned out that PCPitstop was blocking it as I recall, and once it was removed Malwarebytes started working fine. I believe it even showed entries about it being blocked in the program's logs so that might be worth checking if possible. Share this post Link to post Share on other sites
Porthos #15 Posted September 22 3 hours ago, davidfreeland said: and pcpitstop has never bothered malware before From your log. Pcpitstop probably has a self-protection function for its files. Quote Quarantine Information ================================== 2019-09-21T13:46:43Z | i:\Program Files (x86)\PCPitstop\Super Shield\SuperShieldHookCpy32.dll [file | Malware.Exploit.Agent.Generic] 2019-09-21T13:46:44Z | i:\Program Files (x86)\PCPitstop\Super Shield\SuperShieldHookCpy32.dll [file | Malware.Exploit.Agent.Generic] 2019-09-21T13:46:45Z | i:\Program Files (x86)\PCPitstop\Super Shield\SuperShieldHookCpy32.dll [file | Malware.Exploit.Agent.Generic] Share this post Link to post Share on other sites