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request for file control and insertion in white list


Mysthica
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Hello
we send the archive ScreenReader_Standalone.zip, a new update of the ScreenReader software (immunochromatographic test reading software) that we have already sent you in the past to submit to your verification.
We kindly ask you also to check this update so that your antivirus does not consider it as a virus and does not block it on computers protected by your antivirus.
We would also kindly like to know if every time we release an update to the ScreenReader software it is necessary to notify you to analyze it every time or if it is possible (and how) to insert it into your whitelist.
Waiting for your kind reply,
best regards,
Mysthica Research and Development.

ScreenReader_Standalone.zip

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Good morning,


unfortunately we cannot attach what you requested because we do not have the file you request as we have not installed your antivirus on our pc.


We kindly ask you, if it is possible, that you first analyze the new release of the ScreenReader software because it will be installed on third-party computers that may have installed your antivirus and we want to prevent your antivirus from blocking ScreenReader software as potentially harmful (obviously it is not).


We look forward to your kind reply,
best regards,
Mysthica Research and Development.

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  • Staff

Reviewed and whitelisted the files you attached:

89C8E16C53B4EB5879C66C2FC35E4F69

661C51839E80C121B0BE10D979E2FBF4

3CDAB78B2546DDE1B25A96D7692D3DEC

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On 9/20/2019 at 9:54 AM, Mysthica said:

We would also kindly like to know if every time we release an update to the ScreenReader software it is necessary to notify you to analyze it every time or if it is possible (and how) to insert it into your whitelist.

It won't be necessary unless they are actually detected by us. In which case, attach the newer file(s) that are detected so that we can gather more data on the similarities between the files.

Regards

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